Configuration Manager

Clearance: SC Clearance is required 

Duty location- Corsham (Hybrid working)

Inside IR35 

Overview

Overview 

The Configuration Manager is accountable for day to day implementation and management of the configuration management process focusing on: 

·         Use of standard methods and procedures for management and maintenance of the configuration process 

·         Ensuring that all changes to Configuration Items are recorded as part of the change process; 

·         Ensuring all configuration items are identified, documented, maintained and controlled through their lifecycle 

·         Initiate and implement process improvement from insight from process performance measures and end user feedback through the Continuous Service Improvement (CSI) process.  

·         Review/Reports performance of configuration management reporting on performance against SLAs and KPIs and insights from trend analysis 

Key Accountabilities 

·         Ensuring that all process and policy documentation is maintained under configuration management, reflecting reflect best practice and the daily service operation; 

·         Planning and managing improvements to Configuration Management plans, policies, processes and management tools; 

·         The ongoing review of relevant and appropriate Key Performance Indicators for Configuration Management processes. 

·         Developing and maintaining the Configuration Management Process 

·         Monitoring the effectiveness of Configuration Management and implementing recommendations for improvement 

·         Driving efficiency and effectiveness of the Configuration management Process against SLA/OLA targets and contractual requirements 

·         Producing management information to all stakeholders of the supported applications/ products and services 

·         Effective interaction and integration with other service support process areas 

·         Ensuring consistent and high quality service to the customer 

·         Ensuring that appropriate safety and ergonomic processes and methods are being utilised in all areas of work. 

·         Managing process quality assurance through process audits and quality checks assuring process adherence and resolving breaches along with feedback on process pain points from process end customers and process practitioners 

·         Establish and ensure compliance with configuration management policies and procedures 

·         Develop configuration management plans, standards and best practice 

·         Implement and maintain configuration tools and software 

·         Identify and document configuration items (CIs) and establish baselines 

·         Maintain an accurate and up to date configuration management database 

·         Control changes to CIs and ensure traceability 

·         Perform regular configuration verification and audits 

·         Conduct configuration audits to ensure compliance with standards, regulations and procedures 

·         Work closely with development, operations and quality assurance teams 

·         Ensure configuration items conform to their documentation 

·         Identify and resolve discrepancies 

·         Work closely with development, operations and quality assurance teams 

·         Communicate configuration management processes and status to stakeholders 

·         Updating training, creating awareness and publicising new configuration management capabilities and procedures to stakeholders as well as advising / training / supporting colleagues in process adoption and performance. 

Key Capabilities/Knowledge 

·         Strong presentation skills; 

·         Excellent attention to detail; 

·         Ability to work well under pressure in a team environment; 

·         Demonstrated strong analytical and problem-solving skills; 

·         Quickly adaptable to changing processes and requirements; 

·         Self-starter with the ability to work in a fast-paced, dynamic environment; 

·         Ability to interact with colleagues at all organizational levels; 

·         Experience with and thorough understanding of key factors that drive business value and impact; 

·         5+ years of related experience; administering and delivering Configuration Management  

·         ITIL certification 

·         Agile/SAFe experience; 

·         Strong customer facing skills with an ability to interact in confidence with clients