Configuration Manager

The successful candidate will have a full understanding of the principles of asset and configuration management, be able to demonstrate past successes in interacting with a wide variety of technologies and stakeholders and be a strong communicator. The successful candidate will also have sufficient technical knowledge to interrogate and direct the interrogation of all types of hardware & network devices to get accurate configuration data. It is desirable but not essential that the successful candidate will also have experience of creating and managing a CMDB within Microsoft Service Centre. 

Your Role and Responsibilities;

We are looking for someone with excellent organisation, communication and leadership skills who has: 

• Demonstrable experience with software configuration management processes, procedures and products 

   

• Demonstrable knowledge with managing and overseeing entire release management cycle to include hotfixes, defect tracking, production operations status reporting 

   

• Demonstrable experience in documenting releases, risks and in maintaining the schedule of planned releases and ability to lead software release meetings and oversee release team execution to deliver product on-time  

   

• Domain knowledge of the internationally recognised CM standards 

   

• Demonstrable previous CM experience at this level including process definition and governance 

   

• Demonstrable experience of managing assets including documentation, hardware, virtual devices, software, licenses  

   

• Demonstrable experience administering and maintaining a CMS for software licensing, asset management and configuration management 

   

• Significant knowledge of ITIL V4 and how to define and apply compliant processes within a programme with a view of both continuous improvement and how to transition from existing processes to ITIL V4 

   

• Significant experience in complex solutions for large government organisations or private corporations using a diverse engineering and technology team 

   

• Keen technical advocate and self-learner up to date with the latest trends and innovations; encourages and inspires those around them. 

   

• Strong written and verbal communication skills are required to collaborate with testers, systems engineers, architects, software developers, management as well as ability to work with multiple teams to release software 

   

• Demonstrated ability to manage and prioritize multiple tasks and adapt quickly to changing requirements 

   

• Familiarity with agile software development processes and products (release and sprint planning, product backlog management/refinement, retrospectives, etc.) and SecDevOps 

   

• Establish a process for managing the CMDB 

   

• Extract assets from the early CMDB to establish a bill of materials and work with other parties including supply chain so that can be costed and ultimately update the early CMDB 

   

• Coordination with the service management organisation to align any required processes or procedures as we take on live services.