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Infrastructure Services Analyst

Employer
West Midlands Police
Location
Birmingham, West Midlands
Salary
£37,953 - £43,254
Closing date
3 Apr 2023

The IT & Digital department is responsible for the force’s adoption and use of information and digital technology.

The department consists of three core functions as follows:

  • Architecture Management (responsible for identifying and selecting the right technologies for the force)
  • Delivery Management (responsible for delivering and implementing the right technologies for the force)
  • Service Management (responsible for managing and maintaining all live, operational technology for the force)

The Infrastructure Services Analyst will be responsible for providing technical skills and knowledge to ensure the Infrastructure Services Team is able to carry out its specific responsibilities and deliver ongoing demonstrable value to the organisation. The post holder will report directly into the Infrastructure Services Team Manager.

Key Responsibilities:

  • Provide technical skills and knowledge that facilitate the security, integrity, availability and performance of the Force’s infrastructure software including, but not limited to, email, directory services, collaboration software and application delivery platforms;
  • Provide technical skills and knowledge that facilitate the security, integrity, availability and performance of the Force’s data centres, data storage services, servers and back-ups;
  • Provide technical skills and knowledge that facilitate the security, integrity, availability, and performance of the Force’s directory services infrastructure (e.g. Active Directory, IAM, PKI etc.);
  • Provide technical skills and knowledge that facilitate the relevant incident, configuration, availability, capacity, continuity and release management in line with the ITIL framework;
  • Provide technical assistance to projects which are complex and significant in terms of time and financial resources coordinate the provision of assigned services within the department to ensure they meet the required quality levels;

Essential:

  • Technical support skills across a breadth of data centre and infrastructure technology;
  • Flexibility to use a variety of supporting technologies and to be innovative;
  • The ability to work under pressure and be capable of balancing competing demands and priorities;
  • Proven track record in understanding the need of customers/users;
  • Good communication skills in order to work effectively throughout the organisation and with external contractors and suppliers;
  • Excellent organisational skills;

Desirable:

  • Knowledge of infrastructure software technology;
  • Knowledge of server, storage, and database technology;
  • Understanding of ITIL framework.

Vetting:

Successful applicants will be required to pass Management Vetting scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical:

Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.

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