The IT & Digital department is responsible for the force’s adoption and use of information and digital technology.

The department consists of three core functions as follows:

Architecture Management (responsible for identifying and selecting the right technologies for the force) Delivery Management (responsible for delivering and implementing the right technologies for the force) Service Management (responsible for managing and maintaining all live, operational technology for the force)  

The Service Management function within IT & Digital is responsible for the effective operation, support and maintenance of existing, operational technology systems, including but not limited to all Force applications, technology infrastructure (e.g. servers, databases, networks) and end-user devices (e.g. desktop PC’s, smartphones, tablets, Airwave terminals). This function manages, and has responsibility for, the security, capability, availability, and performance of all operational technology in the ‘live’ environment whether it is delivered via internal resources or by external suppliers. This function is also responsible for ensuring existing technology remains fit-for-purpose and reflects continuously evolving requirements from the force.

The Application Services team is responsible for the support and maintenance of all force applications in order to provide properly-engineered IT services and products to meet the needs of the force.

The post holder will work within the Application Services Support Team to ensure it is able to carry out its specific responsibilities. Senior Analysts will require the ability to apply and consolidate specialist technical systems skills and knowledge across their team.

Senior Analysts will be primarily responsible for supporting the existing applications within the force, and act as an entry point for faults, changes and other issues to the Application Services team – triaging and coordinating work between technical teams whilst maintaining a focus on the overall application or force service affected.

We are looking to recruit two Application Services Senior Analysts. One will be joing our Cloud Services team and the other will be joining our Service Management Team. As part of the application process you will be asked which team you would be interested in joining.

Key Responsibilities:

Provide specialist technical skills and knowledge that facilitate the provision, configuration and support of force applications;

Manage the security, availability, capability, and performance of the Force’s applications;

Take the lead on relevant incident, configuration, availability, capacity, continuity and release management in line with the ITIL framework;

Take ownership of major incidents, major changes, and major releases; Ensure applications meet or exceed agreed Service Level Agreements;

Attend user groups to ensure IT & Digital is informed of issues, requirements and future developments of applications;

Support and maintain software solutions; Essential:

Must demonstrate proven experience and ability to:

Manage, coordinate and support force applications and other software solutions;

Directly communicate with customers at a variety of levels using written and oral methods;

Create and maintain technical documentation to high standards;

Flexibility to use a variety of supporting technologies and to be innovative; Proven track record in understanding the need of users;

Ability to coach and develop staff within the team; Desirable:

ITIL Foundation certificate or demonstrable skills that the ITIL principles are understood in the context of the role. An understanding of the ITIL processes as they apply to the team and to the department as a whole.

Vetting 
Successful applicants will be required to pass Management Vetting scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical
Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.