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Service Desk Analyst

Employer
Alexander Mann Solutions (on behalf of Public Sector Resourcing
Location
London (Greater)
Salary
per day
Closing date
31 Mar 2023

View more

Clearance Level
SC, CTC
Sector
Central Government
Job Type
Contract

Service Desk Analyst

Contract Term: 11 Months

Contracting Authority: Cabinet Office          

Location: London Hybrid working

 

Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Google Cloud services for standard office tools. Some specialist applications are also used throughout the estate.

 

Support will be provided to a diverse user base - from across the Cabinet Office and other supported Government departments/ALBs

 

 

 

As a Service Desk Analyst your main responsibilities would be: 

 

  • Be the face of Live Service - providing first and second line support for all IT related issues, interacting with a diverse user base
  • Processing service requests Rotation between phone and IT portal ticket support, user facing assistance at Tech Hubs and the build of laptops & smartphones Build, manage, support, asset track and maintain all associated hardware devices Track all incidents and service requests, prioritising as necessary and resolving within agreed timescales Create, issue and manage/maintain corporate accounts for joiners/leavers Work collaboratively across the Technology pillar and wider IT Team, ensuring internal processes are delivered efficiently and reviewed and updated as necessary

 

 

You’ll have relevant experience in:

 

  • A passion for providing high levels of customer service Experience of working in a Service Desk environment A problem solver Able to maintain both a user and service focus by taking ownership and accountability of issues encountered Have experience in explaining technical issues to technical and non technical people, using and understanding new and emerging technologies to support this ITIL accreditation or experience of working in an ITIL environment Experience or knowledge  of Google Workspace

Experience or knowledge  of MacOS

 

Must hold active SC Clearance

 

 

 

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