Operational Learning & Development Co-Ordinator ??? Capita HR Solutions

At Capita, we support clients across a range of sectors, including local Government, central Government, education, transport, health, life and pensions, insurance and other private sector organisations. We support with expertise applied by the talent across our business in combination with technology, insight and analytics to keep our clients ahead of change, sharper than competitors and more efficient than ever ??? and we always need new talent to help us achieve our goals.

We currently have an exciting role for an Operational Learning & Development Co-Ordinator to join our busy Belfast based team in our Shared Service Centre (SSC).

This is an exciting and rewarding opportunity for an experienced training co-ordinator to make a real impact, operating as part of the HR Solutions team in Belfast. You will provide support across the SSC, identifying training needs, delivering training (both induction and operational) and supporting the HR Solutions management team in delivering improvements across all contracts.

What you???ll be doing:

• To own and deliver comprehensive Learning and Development support solutions to SSC Staff.
• Deliver high quality training to new and existing staff members
• To be responsible for working alongside the Management team in identifying and implementing all mandatory and other training needs for all staff
• Work with the management team to identify training gaps and deliver actions to resolve
• Identify tools and process to support the retention of knowledge following training delivery
• To promote Learning and Development within the SSC and where appropriate contribute to business related projects, creating training material and delivering to project plans
• To focus on development of our people to drive business performance.
• To plan learning and development activity to meet existing and future business requirements within agreed timescales and with available resources
• To monitor the quality of all training delivered and propose action for its improvement where required based on evaluation
• To design, deliver and procure, as appropriate, a wide range of learning & development solutions, including systems, procedural, skills and management training
• Review and update existing training material
• Support the management team with coaching methods and where required deliver 1-2-1 training support
• Support and work with Line Managers to maintain training records and ensure compliance across all teams
• Work with the Management team to ensure training delivery is managed inline with SLA and business requirements
• Adhere to and promote Capita values, leading by example
• Any other duties which may reasonably be regarded as within the nature of the duties and responsibilities / grade of the post as defined

What we???re looking for:

Essential

• A recognised Training Qualification e.g. PTTLS or an Assessors Qualification.
• Experience of training groups and/or individuals with proven experience in identifying training requirements, building training material, delivery and evaluation
• Experience of designing and delivering effective Induction Training
• Experience in building training resources and tools to support embedding of knowledge
• Proficient in the use of Microsoft Office packages in particular PowerPoint or other training software/tools
• A self-starter, working with minimal supervision, trusted and comfortable taking on responsibilities
• Strong organisation, communication and interpersonal skills
• Positive approach to change and ability to promote new ideas/innovation

Desirable Skills

• Previous experience delivering training within a Shared Service Centre environment

About HR Solutions

Capita HR Solutions helps employers to maximise the performance of their HR functions from core transactional services, through to complete organisational transformation. We meet the HR service needs of our clients by listening to the challenges they face and working with them to create an approach that suits their business, culture and people. From simple transactional services through to organisational transformation, we use a flexible approach to maximise the performance of HR functions and drive greater efficiency for businesses. Join us here and you???ll be transforming HR operations around the country.

What???s in it for you?

• A competitive starting salary of ??30,000 per annum.
• 23 days??? holiday (rising to 27) with the opportunity to buy extra leave.
• Hybrid working
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks??? fully paid maternity, adoption and shared parental leave, paternity pay of two week and plenty more.
• Voluntary benefits designed to suit your lifestyle ??? these include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Opportunity for Professional Development in a rewarding career e.g CIPD, CIPP.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration ??? with colleagues, customers and clients ??? is what makes us so effective at what we do.

You???ll get the chance to follow your chosen career path anywhere in Capita. You???ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we???ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you will do next:

Choose ???Apply now??? to fill out our short application, so that we can find out more about you.

We???re an equal opportunity employer, which means we???ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we???re committed to creating an inclusive environment for all employees.