Operational Support Officer - ACoM - Grade C - 1889671, - Ref:1889671

Greater Manchester Police
Central Manchester
Closing date
5 Mar 2023

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Clearance Level
SC, CTC, None / Undisclosed
Policing, Counter Terrorism
Job Type
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Job Details

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Number of Posts


City of Manchester District

City Of Manchester (North)

Grade C

Not applicable

Leadership Level
Peer Leader

Contract Type


Full time

Advertised Salary
£21,432 - £22,677 per annum

The Operational Support Officer performs a vital role within Greater Manchester Police, providing excellent customer service to members of the public, colleagues and partner agencies.

You will contact vulnerable people and victims of crime in order to conduct risk assessments and being responsible for the triage of Anti Social Behaviour vulnerability and its management through our systems. You'll provide administrative support which includes drafting letters, publishing newsletters and updating the GMP external website together with preparing and assisting in the delivery of daily briefing documents, as well as assisting in the managing of neighbourhood issues, whilst identifying threats/risks and allocating/tasking to PCSOs. Attending meetings, you'll take minutes, noting actions and disseminate to all attendees, along with accessing social media and updating the relevant sections as well as diary management and carrying out checks for officers and co-ordinating and maintaining a diary of appointments for officers visiting members of the public.

The successful candidate should be confident to engage with the public, GMP colleagues and partner agencies and should have the ability to work under pressure whilst remaining calm but firm. With IT experience and of dealing with customers over the telephone you will have worked in a similar capacity, checking, recording, inputting and retrieving information. Working with minimum supervision and to tight timescales together with producing work to the required standard is also essential to the role as is Power Point experience and good written communication skills.


There’s never been a more exciting time to join The Greater Manchester Police. Currently investing in a new target operating model for its Information Services Branch that will enhance the way the force is able to provide policing.  The Information Services Branch are deploying new IT infrastructure and services that will keep police up-to-speed with real time information both at the police station and whilst they’re on the street. As a result, they are recruiting for a number of roles; all boasting a solid combination of strategic development opportunity and daily challenges that will stretch the mind of any proactive IT professional.

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