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Enquiry Counter Officer, Trafford - (Grade C) - 1883345, - Ref:1883345

Greater Manchester Police
Closing date
26 Jan 2023

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Clearance Level
SC, CTC, None / Undisclosed
Policing, Counter Terrorism
Job Type
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Job Details

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Number of Posts


Trafford District

Trafford District

Stretford (DHQ)

Grade C

Not applicable

Leadership Level
Peer Leader

Contract Type

36.25 Hours

Full time

Advertised Salary
£21,432 - £22,677 per annum

Shift Allowances/Enhancements/ Additional Info
Weekend Enhancements
Uniform Required

In this role you will provide Enquiry Counter services to the public and support to the Neighbourhood teams including clerical and administrative support.

This is an extremely varied role that deals with a wide range of problems and people. In an average day, you could be faced with many different enquiries including taking reports of crime, road traffic accidents and missing persons. You will be a first point of contact when receiving, releasing and managing lost and found property, checking driving documents and dealing with a range of telephone calls.

You will be responsible for maintaining secure control of entry to and exit from the building.

Having worked with the public in an advisory environment, you should have experience of dealing with difficult customers and the ability to remain calm under pressure. Having good communication and listening skills is essential to this role, together with administration/clerical experience. You should be competent in using computer systems including Microsoft packages and the internet.

You should have attended or be willing to attend once in post, training relating to Aggressive situations and Customer Care.

You should be prepared to work shifts and to provide cover at other Neighbourhood Enquiry Counter Offices as may occasionally be required in conjunction with the mobility management guidelines.

To apply for this role you must have a good record of attendance, at least during the last two years.

There is a shift pattern for this vacancy which is attached to the advert.


There’s never been a more exciting time to join The Greater Manchester Police. Currently investing in a new target operating model for its Information Services Branch that will enhance the way the force is able to provide policing.  The Information Services Branch are deploying new IT infrastructure and services that will keep police up-to-speed with real time information both at the police station and whilst they’re on the street. As a result, they are recruiting for a number of roles; all boasting a solid combination of strategic development opportunity and daily challenges that will stretch the mind of any proactive IT professional.

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