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Witness Liaison Officer

Nursing and Midwifery Council
London, Hybrid Working
£26,186 - £30,807
Closing date
23 Feb 2023

Job Details

The Witness Liaison Officer plays a critical role in maintaining effective engagement with vulnerable witnesses involved in the Fitness to Practise cases at both the investigations and hearings stages, including in sensitive, complex and high profile cases. 


The Witness Liaison Officer is responsible for the provision of tailored, customer focused support to witnesses and for resolving issues through problem solving, negotiation and by driving best practice across the directorate. 


The overarching aim is to ensure witnesses are supported to give their best evidence, enabling the NMC to fulfil our statutory obligation in protecting the public. 


About you

  • Experience of working with witnesses who may be vulnerable or distressed, or with the public in a regulatory body or similar organisation. 
  • Demonstrable experience of delivering excellent customer service in sensitive and difficult situations. 
  • A track record of managing your own workload effectively and working autonomously. 
  • Excellent interpersonal skills. 
  • Ability to proactively identify issues and problem solve. 
  • Ability to work with minimal supervision. 
  • Ability to communicate with empathy. 
  • Accuracy and attention to detail. 
  • Excellent oral and written communication skills. 

Screening and Vetting

All of our roles are subject to pre-employment checks, we are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.



Our vision is safe, effective and kind nursing and midwifery that improves everyone’s health and wellbeing. As the professional regulator of more than 725,000 nursing and midwifery professionals, we have an important role to play in making this a reality.

Our core role is to regulate. First, we promote high professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigate when nursing or midwifery care goes wrong – something that affects less than one percent of professionals each year.

To regulate well, we support our professions and the public. We create resources and guidance that are useful throughout people’s careers, helping them to deliver our standards in practice and address new challenges. We also support people involved in our investigations, and we’re increasing our visibility so people feel engaged and empowered to shape our work.

Regulating and supporting our professions allows us to influence health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We use our voice to speak up for a healthy and inclusive working environment for our professions.


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