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Service Desk Analyst – SC Cleared

Employer
Alexander Mann Solutions (on behalf of Public Sector Resourcing
Location
London (Central), London (Greater)
Salary
Competitive market rates
Closing date
27 Dec 2022

View more

Clearance Level
SC
Sector
Information Technology
Job Type
Contract

Service Desk Analyst – SC Cleared

Contract Term: 3 Months

Contracting Authority: FCDO

Location: London (Office based)

SC Clearance is an essential requirement for this role, as a minimum you must be eligible and willing to undergo these checks.

Imagine having a talent that could benefit someone you’ve never met and solve problems you didn’t even know existed. Well, you do, and you can. And we’re here to help you do just that. At PSR we are the go-to place for talented contractors and temps for a rich variety of public sector roles.

As a Service Desk Analyst your main responsibilities would be:

 Troubleshoot technical issues reported to Service Desk using available Knowledge Articles Installation and upgrade of equipment covering desktops, laptops, peripherals and OS builds Ensure delivery of EUC devices out to customer sites to an agreed schedule Ensure Service Requests and Incidents are managed in accordance with Service Level Targets  Assist with maintenance and contribution of articles to the Service Desk Knowledge Base  Assist with the identification of Continual Service Improvement items to help improve the quality of service provided, and the efficiency of processes within the Service Desk Keep customers informed on the progress of their Incidents and Service Requests throughout the full lifecycle
 

You’ll have:

Experience working within a Service Desk or Helpdesk environment Excellent communication and customer service skills The ability to efficiently manage workload and escalate calls when required • Broad knowledge and understanding of IT concepts and technologies
 

 

Desirable Skills

ITIL foundation  Knowledge of AGILE and DevOps frameworks  Experience with Enterprise level reporting tools
 

Must hold active SC Clearance
 

 

If this Service Desk Analyst role sounds like something that you would be interested in, please click the link to apply and speak to one of our PSR team now. Mark Spencer

 

"In applying for this role, you acknowledge the following: this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different."

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