Job title: Operational Support Officer

Location: HMP Doncaster, Doncaster

Salary: £15918.12 per annum

Working hours: Part-Time, 30 hours per week

Here in the Serco recruitment team, we're responsible for hiring people that deliver essential public services in Defence, Transport, Justice & Immigration, Citizen Services and Healthcare.

As the Operational Support Officer you will report for duty at the appropriate time in order to check the daily detail to take up your post for the day. You will liaise with the Visits Unit Manager or PCO in charge, with regard to any special instructions for the day ahead. You will ensure any equipment at your given work station/post is in good working order and that any required test checks are completed (x-ray equipment, Vis Fingers, metal detectors etc). Operational Support Clerks should be aware of all security measures in place, within the confines of the visits department and the prison as a whole, noting and bringing to the attention of the Visits Unit Manager any discrepancies or practices by visitors or staff, which may effect such security measures. Lastly, you will be checking visitors ID is correct. Operate Camera Room and Visits Podium and advising visitors what they can and can't have in their possession under the Offender Management Act 2007 and the regulations of HMP & YOI.

In return we can offer a supportive and collaborative environment that respects work/life balance and ultimately contributes to the delivery of vital public services in the UK.

What you need to do the job

NVQ2 in Customer Services is desirable.

Why Serco?

Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services.

A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find.

Great people: You'll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.

What we offer

• Competitive salary
• Up to 6% contributory pension scheme
• An autonomous and supportive culture
• The chance to make a positive difference to public sector services

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.