Business Support Team Manager

FTC 9 Months

Full Time (37 hours per week)

Location Sand Martin House Peterburgh PE2 8TY Hybrid role exptected to be in at leas1-2 days a week.

Salary: From £29,000 to 33,000 dependent on experience

About

You will be working for Serco in a strategic partnership with Peterborough City Council in the heart of the city, to transform the quality of local services for our citizens. We currently have an opportunity to join our team as a Business Support Team Manager.

Reporting into the Business Support Account Manager you will manage and lead a business support team providing high quality and comprehensive business support services for Peterborough City Council across a variety of service areas. You will be the first point of contact for your clients to ensure effective service delivery and early resolution of any issues.

Main Responsibilities

1. Management of a large team including performance, motivation, absence, training, recruitment, disciplinary/capability and grievance. There will be a combination of remote and office based working.
2. Building and developing effective working relationships with the client, any third parties and with Serco services and providing first line contact with client on day to day work related issues, providing effective resolution
3. Delivering excellent service to the client by effectively managing the workload of the team using relevant tools and systems.
4. Providing performance management data to account managers and effectively managing the performance of the team.

Skills and Experience

• Experience of managing and leading teams
• Experience of managing multiple clients
• The ability to prioritise, organise and manage workloads
• The ability to communicate effectively at all levels
• Ability to motivate and develop others enabling all to achieve their potential
• Excellent IT skills
• Understanding of GDPR

Why Serco?

Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.

Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.

What we offer

We offer the opportunity to be a part of our special people-driven culture - where our diverse and caring workforce support not just each other but the wider community that relies on our services, plus;

• pension matched up to 6%
• 25 days annual leave plus bank holidays and the chance to buy more through our Annual Leave Purchase Scheme
• Serco discounts which include cinema, Merlin entertainment and online shopping discounts, cycle to work scheme, and discounts on mobile phone plans and leisure centre memberships;
• We offer flexible/agile working environments

We have a mandate to deliver brilliantly. If you think this role would suit you, working in an exciting and challenging environment with like-minded individuals, please apply now and upload a copy of your CV and covering letter.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.