Business System Analyst

United Kingdom, Home Based
Closing date
6 Jan 2023

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Clearance Level
SC, None / Undisclosed
Defence, Policing
Job Type
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Serco - Justice & Immigration Contract

Home Based with regular travel

£45,000 - £55,000 pa + Company Car + Corporate Company Benefits

Serco manages critical contract services across the Justice & Immigration, Health, Defence and many more sectors for the Ministry of Justice (MoJ), Home Office and other government departments.

We have a great opportunity for a Business Systems Analyst (BSA) - harnessing your previous experience as a BSA, you will take responsibility for assessing the business model and its integration with technology; essentially acting as a bridge between the business problems and the technical solution. The role involves understanding business requirements which clearly address business needs and align with business processes. In order to do this you will need to gain a thorough understanding of our business, the technology we use, and our ongoing needs and problems. You'll then work with our internal and external stakeholders to support the implementation of a solution. As part of this you'll:

  • Model business processes, perform Business Analysis in Practice and undertake all areas of Requirements Engineering from elicitation through to the documentation and management of business requirements
  • Proactively communicate with external and internal stakeholders to understand information needs and functional and non-functional requirements
  • Work with internal development teams to oversee the implementation of new technology and systems
  • Have the confidence to work with complex data and systems
  • Collaborate with technical architects to understand technology limitations and recommend development options to meet business needs

You won't be doing this alone though. You'll also have the support of our tight knit and supportive team, in a company committed to its values of Trust, Care, Innovation and Pride.

What you'll need to do the role

As someone with a background in Business Analysis, you'll be able to demonstrate a good understanding of IT and data processing systems in an operational environment. Naturally you'll need to be an excellent stakeholder manager, with drive, determination and the capability to work in a fast-paced changing environment.

You will be required to travel throughout the contract as and when needed.

Why Serco

Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives.

A world of opportunity - With contracts across the UK and a breadth of roles, you'll be wholeheartedly supported with development and career progression.

Great people - You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work.

What we offer

  • Pension - 6%
  • Childcare vouchers
  • Bike4Work scheme
  • Employee Assistance Programme
  • Chance to contribute to innovation in the public services/prisons sector
  • A company passionate about diversity and inclusion
  • Serco Benefits package - includes cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
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