Business Support Apprentice

United Kingdom, Cardiff
Closing date
5 Jan 2023

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Clearance Level
SC, None / Undisclosed
Defence, Policing
Job Type
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Job Title: Business Support Apprentice

Location: 5 Fitzalan Place, Cardiff CF240ED

Working Week: 37 hours per week, Monday - Friday, 09:00 - 17:00

Salary: £13,700 plus benefits

Apprenticeship Qualification: L2 Business Administrator Standard

Expected Apprenticeship Duration: 18 months minimum

Serco has a strong commitment to apprentices and training and as a successful Serco apprentice, you will be provided with unparalleled support throughout the duration of your programme. You will develop the skills you need for the job by working alongside your colleagues and getting hands on experience.

As our Business Support Apprentice, you will play a vital role in administrative and organisational support to the team, as well as providing support to Restart participants coming into the delivery centre and via telephone.

You'll also work on several projects and presentations, while delivering consistently high levels of customer service. You will be the main point of contact for phone calls, resolving issues and contribute to team responsibilities including health & safety, office management and other processes. As you gain experience you will undertake additional duties.

As part of the apprenticeship scheme we'll provide you with L3 Business Administration and L2 Functional English and Maths training (all delivered on site at Serco). You'll also have access to a treasure trove of development opportunities and enjoy the support and encouragement of our super-friendly team.

About you

To be successful in this role you will need to be organised, able to plan and prioritise and be a real problem solver! As well as strong numerical and analytical skills you'll be someone who is thorough and organised in your working approach and be comfortable in dealing with multiple tasks and projects at once.

You'll have a number of stakeholders, so your ability to communicate effectively (both written and verbally) is vital in keeping your customers happy. You'll be required to build strong relationships with a variety of stakeholders so high energy and ability to build rapport is important.

We use a variety of online tools and technology, so you'll be happy working with MS Office applications and can easily turn your hand to online systems and tools. Lastly, you'll need to have between an A* and C in Maths and English (or 9 to 4 under the new grading system) and have a strong interest in Business Administration and numbers

What else do you need to know?
  • It is essential that you are able to travel daily to the Cardiff to arrive on time for work.
  • You will be required to undergo security checks, which includes a check of criminal records. You will also be required obtain SC security clearance.
  • You will also need to complete an on-line initial assessment as part of the recruitment process. This will help us guide you to the most appropriate programme to meet your needs.

Why Serco?

Meaningful and vital work: You'll support the growth of our diverse portfolio of contracts, providing specialised consultative support to our stakeholders.

A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find.

Great people: You'll find yourself working with a variety of highly motivated, supportive, and experienced colleagues, where no two days are the same.
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