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Force Contact Centre Operator

West Midlands Police
Birmingham, West Midlands
Closing date
31 Dec 2022
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Previous applicants: Previous applicants who have not previously been successful for this role in the last 6 months are not eligible to apply on this occasion.

Are you calm in a crisis?

Can you make rapid decisions?

Are you able to prioritise when you are under pressure?

We are looking for cool headed, problem solvers who really like to help others. At West Midlands Police, our 999 and 101 services need staff who can respond quickly and decisively to calls for assistance from the public.

As part the Force Contact Team as a Contact Officer, you will respond to calls from the public and will support police officers attending incidents. In this role you will support, advise and guide victims and witnesses whilst gathering and recording information to help prevent, reduce and detect crime. Or as a Dispatcher, you could be communicating with front line officers to ensure calls for assistance are prioritised and managed. Either way, you will play a critical role in the first few minutes of a call which will shape the Force response and impact on the outcome of potentially a life- threatening situation.

So, if you are ….

a calm, strong decision maker who can demonstrate leadership in critical situations, computer literate, with accurate keyboard skills (minimum 25 wpm), have accurate verbal and written language skills, are able to prioritise and multi-task under pressure and achieve deadlines ………………………this could be the role for you!

What’s in it for you?

You will work a shift pattern with staggered start times covering 24/7, 365 days a year, where a generous shift allowance of up to an additional 34% can be paid.

You will receive an excellent pension, a generous annual leave allocation, free access to staff support services, you will qualify for a Blue Light Discount card and be able to access sport and social club facilities.

Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.

Your recruitment Journey into WMP as a Force Contact Operative

  1. Submit application ensuring all required information is complete
  2. You will be sent a link to complete values based assessment via SHL. You will have 48 hours to complete this
  3. If successful you will then be asked to complete a Listening & Priorities online test which as you can imagine is essential in this highly pressured role
  4. Following this assessment, should you be successful you will then be invited to an interview with a member of our Force Contact team for a competency based interview but it also allows you an opportunity to ask any questions or queries you may have
  5. Once successful you will be sent a variety of onboarding forms to be completed which include a medical and vetting form
  6. You will be updated throughout the process on a predicted start date and progress on your onboarding checks


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