If you have experience in 1st and 2nd line and are eager to move into a Cloud environment, we have your dream job right here!

We are looking for ambitious IT professionals with an interest in technology and desire to develop their long-term careers within Sopra Steria.

The role will involve supporting our Customer's cloud infrastructure through providing advice and guidance on issues. Working within established processes, procedures and guidance, with minimum day-to-day supervision, you will provide a range of support services to an agreed standard or specification.

This is a full time position however the team are flexible in work patterns. You will be required to work from our client’s offices in Newport.  

What you’ll be doing: 

• Monitoring the cloud platform
• Executing security scans on the platform
• Solving/closing 1st level incidents through existing documented procedures, re-assigning to 2nd line support
• Document of actions when closing tickets so that relevant quality inspections and service improvement can be carried out

What you’ll bring: 

• Experience of tools, techniques and methods associated with 1st/2nd line support
• Experience in IT, Troubleshooting
• Experience with Windows and Linux
• Demonstrable experience of working as a Support Analyst on small to medium support environments
• Ability to investigate and analyse problems and queries
• Prioritise and action problem solutions
• Monitor service against service level agreements
• Operational Support

It would be great if you had: 

• ​Experience of Cloud or Infrastructure management

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you! 

Employment Type: Permanent
Location: Newport
Security Clearance Level: SC
Internal Recruiter: Jane
Salary: To £30K Depending on experience and training needs
Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund

​Loved reading about this job and want to know more about us?

Our Aerospace, Defence and Security business designs, develops, and deploys digital solutions that bring clients enduring business value across the UK’s Public and Private sectors. We foster a culture in which employees feel valued and supported, delivering exceptional rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.