Join us as a Senior Applications Support Analyst and help keep the country safe. Whether you’re managing middleware or resolving issues, your work will support Counter Terrorism Policing (CTP) – the team that protects the UK. 

Every day, CTP relies on a wide range of technology to fulfil its vital role. Your task will be to support all applications, learning new skills as you go.

Based at the National Customer Service Centre (CSC), you’ll tackle incidents, service requests, problems and changes, for operational, business as usual and CTP project applications. As part of a 2^nd line support function you’ll be a point of escalation, taking every incident through to resolution according to best practice.

When you’re not tackling problems, you’ll be monitoring web servers, applications servers, log files, disk space, MS-SQL databases and other components. We’ll look to you to maintain middleware (Active Directory, ASP, .NET) and write reports using PowerShell, JavaScript, HTML and other tools. At this level, you’ll also be a mentor for more junior analysts – a great opportunity to develop coaching and leadership skills. You should therefore be an experienced professional with an organised approach and strong technical talents.

We’re looking for a good grasp of application design and management, and natural problem-solving ability. You should be degree-qualified (or equivalent), and able to write complex SQL queries.

Above all, you must be flexible and highly focused on customers, with excellent communication skills. It’s important you’re confident dealing with stakeholders, and prepared to work on-call and travel to other sites.

Now more than ever is the time to join the Met Police. We want our team to be representative of our country and are looking to recruit people who understand and reflect the diverse communities we engage with every day.

Besides the rewarding nature of the job itself, a competitive salary and a Civil Service pension, you'll also benefit from excellent career and professional development. If you’re looking to progress, this is an outstanding opportunity.

Key Tasks

• Working within a service team monitoring components such as web servers, applications servers, log files, disk space and MS-SQL databases.

• A point of escalation for all Application related issues within the Application Support team.

• Working as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards route cause analysis.

• Ensuring the entire application estate aligns within Application Lifecycle Management.

• Working with third party suppliers, stakeholders and departmental ICT teams to help deliver patch/release of applications while coordinating vendor support.

• Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs.

• Maintaining middleware such as; IIS, MS-SQL Server, Active Directory, ASP and. NET, including troubleshooting, performance tuning, basic queries and resolving bottlenecks.

• Report writing with tools such as PowerShell, JavaScript, HTML and SQL.

• Ownership of application backup, restores and the Application Disaster Recovery (DR) process.

• Daily support of COTS and WEB based software applications with an emphasis on the ability to problem solve. Creating knowledge base articles and up-skilling other members of the team following resolution.

• Ability to understand business logic, technical tools and be an analytic thinker.

• Strong customer focus – understanding the needs of the internal and external customer and keeping them in mind when taking actions or making decisions. Able to attend Senior User groups nationally on behalf of the CSC and articulate complex technical issues to both peers and non-technical staff.

• Expectation to handle low level disciplinary issues within the Applications and Data Team and escalate to the National Application and Data Manager when required.

Vetting

This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post.

Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e)) OR Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post.

Confidentiality Agreement

Applicants should also be aware of the need to sign a confidentiality agreement on taking up the post.

Our Employee Commitments

Counter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of “Working to keep people safe from Terrorism”.

Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve.  As Counter Terrorism is rooted in Local Policing, to tackle today’s complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations’.

Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements, and including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable). 

Counter Terrorism Policing recruitment is open to all, but we are keen to positively support those who are younger in service to join into our specialist environment.

Click the apply now button below and start your career at the Met. Applications will be via a detailed CV and online application form.

Completed applications must be submitted by 25 October 2022.

We view diversity as fundamental to our success. To tackle today’s complex policing challenges, we need a workforce made up from all of London’s communities. Applications from across the community are therefore essential.

As a Disability Confident Committed Employer, the Met have committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations.