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Head of Cyber Security Operations

Employer
Walsh Employment
Location
Working from home with travel to Basingstoke 1-2 times per week
Salary
£70-120K plus extensive benefits package
Closing date
31 Oct 2022

Job Details

A Fortinet Partner of Excellence, and leading Partner of several major cyber security vendors, our client is a specialist Cyber Security company employing professionals with many years of experience and a varied range of backgrounds. We are looking for a Head of Cyber Security Operations to join their growing and successful team. This can be working from home.

The business provides consultancy services, managed security services, penetration tests, SIEM & SOC monitoring, incident response and cyber threat intelligence, and supports a wide variety of clients across a number of different industries.

 

Head of Cyber Security Operations

 

Working from home with travel to Basingstoke 1-2 times per week

£70-£120K plus extensive benefits package

 

Due to the secure nature of this work all applicants will be required to gain UK Security Clearance to at least SC level. You must have been resident in the UK for at least the last 5 years and cannot have been outside the UK for more than 28 days on any one occasion within this time.

 

To be successful in this role:

As the Head of Cyber Security Operations, you will be an exceptional leader, with strong work ethic, excellent team management and customer service skills. You will have the ability to work under pressure during security incidents and to positively drive yourself and your team forward. You will apply these skills to a wide range of clients & environments and contribute to continual efforts within the company to achieve excellence across all technical delivery outputs. Additional requirements for this role include:

  • Previous experience of working in a similar role
  • A wealth of experience in cyber security and understanding of the principles of cyber security, risk management, compliance, and project management
  • Experience creating and following processes for Incident Management, Event Management, Problem Management, Change Management, Release Management, Service Design & Transition, and 3rd Party Supplier Management
  • A deep commitment to and passion for Continual Service Improvement
  • Ability to communicate at all levels with strong written and spoken communication skills
  • Ability to produce documentation for customer RFP, RFI and proposals
  • Able to stay calm under pressure
  • Experience of working to GDPR regulations
  • Must be comfortable in a working from home environment

Addition desirable skills for this role include:

  • Experience of working in an ISO 27001 & ISO 20000-1 compliant environment
  • Management & Leadership Training or Certifications
  • ITIL Foundation, Specialist, Strategist or Leader Certifications
  • CompTIA Security+ / CompTIA CYSA+
  • Passion for Information technology / Information security
  • A focus around cyber security, including professional certifications: CISSP, CISM, ISO27001, SANS etc

 

Position summary:

Our clients Cyber Operations teams provide managed Cyber Security services to varied clients globally on a 24/7 basis and take direct responsibility of protection clients networks and IT systems. Operations are split between managed security controls, SOC / SIEM monitoring and response and consultancy & project works.

 

Job role and responsibilities:

The role of the Head of Cyber Security Operations is to lead the delivery of all services to clients and to manage the UK and remote teams to deliver effectively. You will drive growth and improvement in the security services provided and will help to maintain, grow and develop customer relationships. Additional responsibilities for this role include working from home to:

  • Take ownership and manage all aspects of managed service delivery across the technical teams
  • Formulate and / or re-engineer delivery processes & procedures
  • Define and build a highly skilled team of technical security professionals covering multiple areas of cyber including, SOC, Engineering, Infosec and architecture
  • Organise, attend, and chair Customer Service Meetings & Service Reviews Manage and encourage Contract Renewals for all SOC Customers
  • Promote exceptional customer satisfaction
  • Effectively prioritise work in line with customer Service Level Agreements, internal Key Performance Indicators, Objectives and ad hoc management requests
  • Be an escalation point for Customer escalations and complaints & managing them through to remediation keeping the Customer informed of updates
  • Ensure daily, weekly and monthly reporting to all Customers are provided promptly Identify & raise problems and communicate / escalate these via the appropriate channels
  • Carry out cyber risk assessments and make recommendations to senior management on best practices and appropriate technology solutions
  • Develop a best-in-class vulnerability management program
  • Develop a best-in-class threat intelligence capability
  • Develop a best-in-class SIEM / SOAR capability
  • Establish best-in-class cyber security operations centre capability

 

Benefits:

This Head of Cyber Security Operations role offers and excellent benefits package and can also be working from home.

Company

25 years within the industry with particular focus in the IT sector over the last 6 years.  A majority of our roles require candidates to either hold a level of UK Security Clearance, or to be eligible to attain Clearance.

Company info
Website
Telephone
07970621291
Location
Walsh Employment
Emsworth
Hampshire
PO10
GB

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