Residential DOM

Gatwick IRCs

Full time, Permanent

£32,585 Per Annum

This contract is for our UK&E Justice & Immigration business with the UK Home Office Immigration Enforcement department to manage the Gatwick Immigration Removal Centres (IRC). Under the Gatwick IRC contract, we manage and operate both the Brook House and Tinsley House IRCs, as well as providing Pre-Departure Accommodation services.)

We are responsible for all aspects of resident safety, security and welfare provision (excluding healthcare services which will continue to be operated under a separate contract commissioned by NHS England), together with facilities management and catering.

We have an exciting opening here at Gatwick IRC for a Residential DOM. The role will be responsible for the daily oversight in the management of a function that provides decent accommodation and high standards of care for residents. The DOM will also lead on promoting a positive detention culture by demonstrating empathy, understanding and the ability to appropriately challenge where required.

Residential DOMs are also responsible for conflict resolution and incident management within their function and will work collaboratively with other departments and agencies to ensure residents have suitable and sufficient access to services and the regime.

The successful post holder will assist the wider operation of the Centre within the bounds of the contract and agreed procedures to achieve smooth running of the Centre. This includes contribute to the delivery and achievement of relevant performance measures, contract outcomes and locally agreed targets including KPIs.

A part of the role also involves coaching, supporting and empowering staff to maximise their performance and ensure values, ethical standards, equality and diversity, policies and procedures and contractual requirements are met.

What you'll need to do the role

Qualifications:

• A relevant Management Qualification i.e. CMI level 3 or equivalent (desirable), or significant operational experience in a custodial setting (mandatory).

Technical:

• Computer and typing skills inclusive of Microsoft Word, Excel and Power Point

Knowledge & Skills:

• Demonstrates understanding of Detention Centre Rules, DSOs and commercial contract requirements.
• Confident and credible, with strong communication skills.
• Ability to influence, plan and organise to achieve high outcomes.
• Strong interpersonal skills with a win-win approach to collaboration and relationship and team building

Why Serco:

Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.

Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.

What we offer

• Pension - 6%
• Bike4Work scheme
• Employee Assistance Programme
• Chance to contribute to innovation in the public services/prisons sector
• A company passionate about diversity and inclusion
• Serco Benefits package

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.