M365 Messaging Engineer

M365 Messaging Engineer

Length: 6 months

Daily rate: £360.00

Status: Outside IR35

Location: Milton Keynes

Clearance level: DV


The Secure Mobility Management Team within the Messaging and Microsoft365 technology team have a requirement for an additional resource. This is to assist the current team with BAU activities but also to assist with the transition of new services and project work. This will primarily be supporting our on premise Exchange and Microsoft365 environments and the successful applicant will need to be DV Cleared and a British National.


Scope and Objectives

- Install and configure software according to specification
- Carry out agreed routine operational procedures to maintain systems and resolve problems
Identify and register incidents, taking ownership to resolve technical problems
proactively to meet business requirements, or find a new owner
- Respond to requests in a timely manner to assist with investigation into incidents and
problems raised via the Service Desk, update tickets with accurate information and keep
the customer informed
- Maintain secure configuration and accurate information
- Maintain own professional development and expertise in the latest technologies and best -
practice to support and grow the business
- Work under direction of engineers in an established team and support engineers in their
daily work
- Follow knowledge base articles, guidance and processes to ensure delivery to SLAs
- Take responsibility for own actions and decisions


Skills and Experience Required

- Problem-solving
- Systems operations
- Programming and build
- User focus
- Microsoft365
- Exchange Server 2016 onwards
- PowerShell Scripting
- Exposure and experience of the Microsoft Power Platform
- Relevant experience of supporting Microsft365, Exchange, SharePoint and Azure AD
- Strong technical understanding of software and/or networking systems being supported, and
associated Security Procedures
- Knowledge of the ITIL environment
- Comfortable working off own initiative and also as part of a remote team in a fast paced
dynamic environment.


For more information, please email sara.studenna@certes.co.uk.

Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.