Administrator

Fully Remote

??19,371.83

Working within a Centre of Excellence, this role is responsible for providing a high-quality service to our Client. The Service Centre delivers a high volume of transactional services and provides query resolution via telephone and email. Working as part of a team, you???ll have daily interaction with the Client, its employees, candidates and external vendors. Responsibilities are varied but focus on providing customer service and administrative support within agreed timescales and service level agreements.

Key Duties and Responsibilities include:

• Being the first point of contact and providing support for all general enquiries and responding in a timely and accurate manner
• Effectively managing email inboxes and ensuring all tasks are completed within the SLA
• Supporting the delivery of an administration service
• Updating and maintaining quality data in various client databases
• Ensuring that activities of the team are accurately documented in process guides, maps and checklists
• Operating as an effective team member, assisting others and providing training where required
• Identifying any potential issues and problems and escalating to the Team Leader as they arise

Essential Experience / Skills

• Proven track record of providing quality customer service in a similar environment
• Previous experience working in an administrative role[BK(S1] or similar environment is desirable but not essential
• Demonstrated ability with computer skills including intermediate knowledge of Word, Excel and Outlook
• Strong organisational skills with the ability to prioritise own workload and deal with conflicting priorities
• Ability to respond to a high volume of queries, ensuring a high attention to detail and accuracy
• Ability to communicate effectively with clear and concise language verbally and with written correspondence

What???s in it for you?

• A competitive basic salary
• 23 days??? holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks??? fully paid maternity, adoption and shared parental leave, paternity pay of two weeks???and plenty more
• Voluntary benefits designed to suit your lifestyle ??? from discounts on retail and socialising, to health & wellbeing, travel, and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

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You???ll get the chance to follow your chosen career path anywhere in Capita. You???ll be joining a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we???ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

Equal Opportunities

We???re an equal opportunity employer, which means we???ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we???re committed to creating an inclusive environment for all employees. During the application process, you???ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

What we hope you???ll do next:

• Looking to discover more? Choose ???Apply now??? to fill out our short application and send us your CV.