Customer Service Associate - Fully remote - ??19,371.83

The Customer Service Associate is a critical role in the providing of a high quality, responsive and personalised service experience for the candidates of Security Watchdog???s corporate customers.

The role will manage the candidate experience and be the supporting team for all enquiries. The Screening Officer will be engaging with the candidate via voice, email and text to provide support, updates and ensure that that all the required checks are completed in a timely manner.

The customer service associate will develop a thorough knowledge of the Security Watchdog screening products and processes in order to best advise candidates and clients throughout their experience. 

Roles and responsibilites

• Provide a very professional and high-quality service to candidates through verbal and written communication
• Meet daily targets of case work to be completed
• Maintain a current knowledge of screening requirements and supporting documentation
• Ensure delivery against customer service level targets
• Participate fully in daily / weekly team meetings
• To uphold the standards required for compliance, data protection and internal controls
• Raise any service, process or candidate issues immediately with their SDM

What are we looking for:

• Experience in a customer service environment
• Confidence both via phone and email communications
• A positive, motivated attitude

What to do now

Choose ???Apply now??? to fill out our short application, so that we can find out more about you. If you have any questions you???d like to ask before applying, please contact Laura Carr at Capita

Capita Opportunity Statement

The parent company, Capita Plc*, are a leading UK provider of technology enabled business services. We???re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves, and people are valued for their differences. We???re always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you???ll have the opportunity to grow and develop your career in any number of directions. You???ll also become part of a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we???ll provide the support you need to do deliver. Our purpose is to create a better outcome for you.