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Service Architect

Employer
GardPass Consulting
Location
Home working with occasional onsite work in Farnborough OR Wyton OR Feltham
Salary
£75,000-80,000
Closing date
16 Sep 2022

Job Details

KEY SKILLS AND EXPERIENCE

 

  • You will have experience in designing full end-to-end service solutions in large scale enterprise environments.
  • Good understanding of enterprise IT technologies infrastructure components and business processes.
  • Highly experienced and qualified in service management frameworks (ITIL) and their practical implementation.
  • Experienced in large scale outsourcing bid responses, particularly government model contract.
  • Ideally SC security cleared as a minimum.

 

  • The Service Architect must have:
    • A detailed knowledge of Service Delivery concepts and techniques.
    • A strong operational understanding of service supply chains.
    • Experience of Service Design for major IT systems and services.
    • Experience of supporting new business development activities and creating value propositions around our service portfolio.
    • The ability to write coherent, concise, and readable technical documentation.
    • Providing input to the pre-sales process to facilitate submission of high-quality achievable proposals.
    • Strong stakeholder management and interpersonal skills, interfacing/presenting to director level.
    • Experience of developing service based process and procedures in a commercial environment.
    • Experience of driving through service improvement activities.
    • Understanding of how technology, process, tools and people combine together to provide effective solutions.
    • Experience in selecting and applying Service Management principles, policies and techniques in client operational environments.
    • The ability to work under pressure and to deadlines; with a flexible and pragmatic approach.
    • Experience of working in a matrix management environment.
    • Awareness and understanding of ITSCM and Business Continuity and Disaster Recovery.
    • Excellent verbal communication skills including presenting.
    • Client Relationship Management - Build effective relationships with client team at all levels.
    • Understanding of SecDevOps function and agile development methodologies.
    • Experience of the development of complex IT services including customer liaison management.
    • Experience and knowledge of financial management, cost centre control and project planning and delivery.
    • Experience of developing SLAs and operational procedures in a commercial environment.
    • Good strategic planning and organisational skills.
    • Excellent leadership and people management skills - Good team builder and leader.
  • It is desirable for the Service Architect to have:

     

    • Ability to grasp complex technical information quickly, assimilate and explain to non-technical audiences.
    • An understanding of Service integration and management (SIAM) management methodologies.
    • As awareness of ITSM Tooling technologies and how they can be used and configure to best serve our customers.

    Key Qualifications:

  • ITIL v3 / 4 certification

Company

Intelligent Recruitment

We constantly remind ourselves that people come first, so we have a commitment to providing an excellent personal service to our clients and candidates with the know-how to save you from wasted time and disappointment.

Our clients come from all commercial and industry sectors and, in particular, we have expertise in sourcing candidates in the land, marine, air, weapons, electronics, communications, avionics and cyber security domains.

GardPass Consulting bring a discerning approach to the resolution of both organisational recruitment requirements and individual career aspirations. 

Mobilising and placing individuals and large teams on a global basis at speed in complex situations is one of our specialities. We offer a wealth of experience and expertise in supplying project personnel on a worldwide basis, backed-up by a huge network of qualified, experienced professionals (many of them security-cleared at various levels). Many of our candidates have worked with us on several projects – often for the same client, by request.

Company info
Website
Telephone
+44 7939 073902
Location
Pendragon House, 65 London Road
St Albans
Hertfordshire
AL1 1LJ
GB

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