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Number of Posts
Various

Advertised
INTERNAL AND EXTERNAL APPLICANTS

Branch/Division
Force Contact Centre

Location
Various

Grade
Grade C/D

Rank
Not applicable

Leadership Level
Peer Leader

Contract Type
Permanent

Hours
36.25

Hours
Full time

Advertised Salary
up to £27k per annum (INCLUSIVE of allowances)

Shift Allowances/Enhancements/ Additional Info
Shift Allowance
Weekend Enhancements
Uniform Required
Medical Required

Advert
PLEASE READ THE ADVERT CAREFULLY BEFORE SUBMITTING. FAILURE TO PROVIDE CORRECT INFORMATION WILL RESULT IN THE APPLICATION BEING UNSUCCESSFUL

Policing is not simply a job for police officers. It actually requires a large multi-disciplined team, working together and making best use of the skills and resources available.

As a part of the Crime Recording & Resolution Unit the aim of this role is to provide a 24-hour service to members of the public, operational officers and partners dealing with incident and crime reports.

You will need to seek all opportunities to appropriately, ethically and professionally assist the informant as near as possible to the first point of contact and provide them with a clear understanding of how their contact will be progressed.

You will also apply a victim-orientated approach to crime recording and problem solving, focusing on protecting members of the public and keeping them safe.

We are looking to fill 24/7 posts. Shift pattern is attached.

Level 2 Customer Service Practitioner qualification opportunity!

In addition to your core duties, we are also able to offer you the opportunity to complete a fully funded recognised qualification subject to eligibility requirements. The Level 2 Customer Service Practitioner qualification will help you to perform your role more effectively, however as it's not specific to this role it will also improve your future employment or promotion prospects. It also provides a stepping-stone to achieving higher level qualifications if the future if you wish to.

You will be invited to an information session that will provide you with an overview of the qualification and the different support mechanisms in place to support you. GMP will provide full support - there's no cost to you and all on and off the job training will be carried out during your standard working hours, you wouldn't be expected to do anything within your own personal time.

Please see attached for more information and if you have any questions please email gmprecruitment@gmp.police.uk.

Please note, this qualification is subject to eligibility checks so not all candidates will be able to take advantage of this opportunity. However, this would be discussed on a one-to-one basis to determine eligibility.

Rewards

We are looking for flexible people who can work shifts. This will be rewarded with market beating enhancements to pay.

In addition to making a difference to the people of Greater Manchester, you will receive extensive training giving you the knowledge you will need to effectively manage contact.

Our aim is to recruit talented people with a diverse range of skills and experiences and welcome applications from all sections of the community.

These posts are based at Claytonbrook, Louisa Street, Openshaw, Manchester M11 1PP and Force HQ, Northampton Road, M40 5BP. Your place of work will be decided upon successful completion of background checks.

These posts attract 20% shift allowance and 15.07% weekend enhancement. The basic salary is £20,118 p/a and with added allowances it will equate to c. £27k per annum, however, please note that shift allowances and weekend enhancements are not payable during the initial training period (3 weeks).