Knowledge and Information Management Lead

Knowledge & Information Management Lead

 

Contract Term: 4 Months

 

Contracting Authority: The Foreign & Commonwealth Office (FCDO)

 

Location: Remote

 

The Foreign & Commonwealth Office (FCO) and the Department for International Development (DfID) merged on 1 September 2020 to form the Foreign, Commonwealth & Development Office (FCDO).

 

The FCDO pursues our national interests and projects the UK as a force for good in the world. We promote the interests of British citizens, safeguard the UK's security, defend our values, reduce poverty and tackle global challenges with our international partners.

 

We all have a responsibility to embrace the changes of the FCDO as it transforms, building the culture we want to see and delivering our cultural statement in how we lead and behave towards others; how we make decisions and how we get the job done is everyone’s responsibility.

 

In this role you will be required to develop and maintain a strong understanding of the changing needs and demands of our users, acting as the voice of the user and will also be instrumental in familiarising all stakeholders with a new delivery approach in the agency, being more agile and product-focussed.

 

This is a highly visible customer-facing role, liaising with a wide range of stakeholders including Product Owners in the business and senior stakeholders, helping our customers succeed and being data-driven in all we do.

 

As a Knowledge & Information Management Lead your main responsibilities would be: 

 

• Deliver effective Management Information to equip strategic decision makers with the right information they need to make business critical decisions at pace to drive delivery of the HDS’s outputs. Implement, maintain and continuously improve the HDS Knowledge and Information Management Strategy and Plan/lead on the delivery of the Records Management Plan, through SharePoint design and affecting cultural ways of working. The plan should ensure that all PQs, FOIs and other requests are processed and completed within legislative or other published targets – with a very strong commitment to accuracy. Work with the HDS Operations Manager and SLT on the development of robust and efficient information architecture for, and the effective management of, data repositories, e.g. SharePoint Ensure the appropriate handling and management of information and records in accordance with departmental policy, Data Subject Access requests are processed within statutory timescales and ensure the appropriate access controls are in place for data. Lead on the organisation of practical demonstrations, retrospectives, and other Knowledge Sharing opportunities. Lead the promotion of Information Management maturity in line with Knowledge Management best practice. Lead the operational management  Implement, embed, run and own an efficient process for managing and responding to all Hera-related PQs, FOIs, GDPR or subject access requests. Own and maintain HDS information assets and collaboration tools, such as the Teams site and SharePoint folders. Business/transformational change - act as information security risk advisor to the business to ensure awareness of information security risk when making business decisions and undertaking change projects. Raise capability and awareness of staff for information security issues through intranet resources, training materials, workshops or training sessions. Support the business in the development, maintenance and continuous improvement of the Information Assurance Maturity Model. Ensure that all information and records are managed, stored, moved, accessed and disposed of correctly and compliant to HDS/FCDO policies Champion good knowledge and information management throughout the organisation and support the Information Assurance (IA) community.

Essential

 

• SC Cleared (sole British National) Good experience in knowledge and information management instilling an environment where the right information is accessible in the right format at the right time by the right people. Previous civil service experience managing and responding to PQs, FOIs, GDPR and subject access requests. Excellent interpersonal skills and the ability to develop and maintain effective working relationships at all levels in the UK and overseas to influence the delivery of outputs. Ability to progress a broad range of activities with minimal supervision, confident at prioritising tasks and delivering quality products to often tight deadlines. Good working knowledge of Office 365 applications (Outlook, Excel, PowerPoint and Word, Teams, Skype). Relevant RQF Level 3 qualification in Information Management and Governance or equivalent experience Technical knowledge of organizing information including taxonomies, glossaries and standards Working knowledge of information security policies and procedures Experience of content management systems and databases

Desirable

 

• Experience of working in corporate governance, assurance and compliance Experience of designing and delivering training.

If this Knowledge & Information Management Lead role sounds like something that you would be interested in, please click the link to apply and get in touch with one of our PSR team now. 

 

 

 

"In applying for this role you acknowledge the following; this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment, and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different."