FCC Supervisor
- Employer
- British Transport Police
- Location
- Birmingham
- Salary
- Competitive
- Closing date
- 4 Aug 2022
View more
- Clearance Level
- SC, None / Undisclosed
- Sector
- Policing
- Job Type
- Permanent
Job Details
- Ensure that all non-emergency and emergency contacts received by the FCC are allocated with a correct grade of response and passed to the correct Force Control Rooms for dispatch in line with departmental KPI's.
- Ensure all crimes are prioritised, actioned, allocated or screened out in line with NCRS and the Crime Screening Policy.
- Manage resources and systems to ensure the provision of excellent customer service and a high quality of service is delivered to all contacts received into the FCC.
- Determine offence classifications from within the supervisor work queues and ensure that appropriate records are created for specific systems as required, advise staff and officers on offence classifications for the purposes of recording crime.
- Ensure compliance through regular audit, call monitoring and dip sampling of incidents to check compliance with the (S/HOCR); (NSIR), (NCRS) and the Victims Code of Practice (VCOP).
- Manage the health and well-being of your team and the staff in the FCC while on duty.
- Excellent communication and interpersonal skills.
- Competent at working either independently or within a team to create innovative solutions and develop new techniques.
- Previous experience in a supervisory/management role in a call centre or control room environment.
- Salary of £31,240.82 per annum
- Yearly base salary increments
- 28 days annual leave plus bank holidays
- Working from home allowance available to purchase suitable equipment for blended & home working
- Family friendly policies including up to 26 weeks paid maternity and adoption leave
- Bespoke benefits platform and access to Blue Light Card
- Development opportunities including fully funded apprenticeships
- Employee assistance programme and dedicated wellbeing hub
- Pension scheme
Company
British Transport Police is unique. We are a national police force, working closely with the rail industry to ensure the safety and security of nearly 3 billion passenger journeys and over 100 million tons of freight every year across the rail network throughout Great Britain, including London Underground. The world in which we work is fast-paced, operationally and commercially demanding, and constantly changing.
Our job is to keep the travelling public and people who work on the railway safe from harm. Our aim is to ensure people get home safe, secure and on time every day. It’s a massive task. And it demands huge amounts of talent and determination to succeed.
- Telephone
- 0121 634 5630
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