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Number of Posts
Various

Advertised
INTERNAL AND EXTERNAL APPLICANTS

Branch/Division
Force Contact Centre

Location
Various

Grade
Grade C/D

Rank
Not applicable

Leadership Level
Peer Leader

Contract Type
Permanent

Hours
10- 25

Hours
Part time (including job share)

Advertised Salary
Starting Salary: £20,118 p.a. up to £24,156 pro rata

Shift Allowances/Enhancements/ Additional Info
Shift Allowance
Uniform Required
Medical Required

Advert
PLEASE READ THE ADVERT CAREFULLY BEFORE SUBMITTING CV. FAILURE TO PROVIDE CORRECT INFORMATION WILL RESULT IN THE APPLICATION BEING UNSUCCESSFUL

Policing is not simply a job for police officers. It actually requires a large multi-disciplined team, working together and making best use of the skills and resources available.

As a part of the Crime Recording & Resolution Unit the aim of this role is to provide a 24-hour service to members of the public, operational officers and partners dealing with incident and crime reports.

You will need to seek all opportunities to appropriately, ethically and professionally assist the informant as near as possible to the first point of contact and provide them with a clear understanding of how their contact will be progressed.

You will also apply a victim-orientated approach to crime recording and problem solving, focusing on protecting members of the public and keeping them safe.

Part-time 16:00-21:00 Monday to Friday, Minimum of 10 hours per week split over two days of your choice or a maximum of 25 hours per week available. Shift allowances 10%.

Level 2 Customer Service Practitioner qualification opportunity! For 16 hours minimum or above

In addition to your core duties, we are also able to offer you the opportunity to complete a fully funded recognised qualification subject to eligibility requirements. The Level 2 Customer Service Practitioner qualification will help you to perform your role more effectively, however as it's not specific to this role it will also improve your future employment or promotion prospects. It also provides a stepping-stone to achieving higher level qualifications if the future if you wish to.

You will be invited to an information session that will provide you with an overview of the qualification and the different support mechanisms in place to support you. GMP will provide full support - there's no cost to you and all on and off the job training will be carried out during your standard working hours, you wouldn't be expected to do anything within your own personal time.

Please see attached for more information and if you have any questions please email gmprecruitment@gmp.police.uk.

Please note, this qualification is subject to eligibility checks so not all candidates will be able to take advantage of this opportunity. However, this would be discussed on a one-to-one basis to determine eligibility.
Rewards

In addition to making a difference to the people of Greater Manchester, you will receive extensive training giving you the knowledge you will need to effectively manage contact.

These posts are based at Claytonbrook, Louisa Street, Openshaw, Manchester M11 1PP and Force HQ, Northampton Road, M40 5BP. Your place of work will be decided upon successful completion of background checks.

Our aim is to recruit talented people with a diverse range of skills and experiences and welcome applications from all sections of the community.

Please see attached for more information and if you have any questions please email gmprecruitment@gmp.police.uk.