Joining our team means you're helping to deliver our vision > - keeping the world flying with one of over 73,000 Meggitt-equipped aircraft taking off every second of every day; protecting countless lives with our technology, keeping those who put their lives at risk safer and ensuring that the lights stay on for millions of people worldwide.
With over 160 years of history, innovation's at the heart of everything we do in our aerospace, defence and selected energy markets Our global approach to lean manufacturing is the driving force on our journey to operational excellence and our goal to provide the best technology, products and service to our Customers.
We'll help shape your career and provide you with the right learning, development and growth opportunities; we're working hard to create a High Performance Culture where we live our Values of Teamwork, Integrity and Excellence.

Role Summary

Reports to the CX Spares Relationship Executive Team Leader, the CX First Response Assistant, is responsible for delivering an optimal Customer Experience from the beginning of the Customer Journey in Services & Support. This position will be located in Coventry.

Job Core Responsibilities

• Manage the incoming enquiries into S&S through Website, Telephone, Email and Salesforce cases, ensuring compliance with all appropriate policies, including Trade Compliance and Commercial
• Coordinate and expedite resources to successfully resolve customer enquiries. Triage and assign the Customer enquiry to the relevant department, ensuring CX standards of service until resolution
• Assist global CX teams with Customer enquiries, aiming for first-time solutions where possible
• Key role in collating and improving the NPS score across regions.
• Assuring customer (internal & external) satisfaction throughout the lifecycle of the various service enquiries received.

Skills, Knowledge and Abilities

Education Level: GCSE level or equivalent experience Area of Experience 1+ Years of experience in an office environment
• Customer focused
• High degree of attention to detail
• Excellent communicator and team player
• Strong interpersonal and organizational skills
• Strong sense of urgency & skills in prioritization
• Well-organized, detail-oriented, and able to multi-task
• Ability to work independently and prioritize duties with minimal supervision to meet deadlines
• Strong computer skills, experience with Salesforce an advantage, and competent with Microsoft Office

Meggitt is an equal opportunity employer and we are committed to developing an inclusive and diverse working environment. We believe that people from different backgrounds and beliefs define who we are as a business and that building a culture of respect and appreciation will give everyone the opportunity to recognise their full potential.