Hybrid Working

Part time (18 hours)

Here at Serco we are looking for an Administrator to join our Adult care team.

Update and manage computer databases and spreadsheets, provide reports and assist in compiling information such as statutory returns, manage and track expenditure. Provide professional support to Senior Officers and Managers dealing with confidential and sensitive matters, answer telephone calls and provide information as a first point of contact. Undertake a range of administrative duties such as note and minute taking, filing, faxing, scanning and photocopying and deal with all general matters including correspondence, invoices and timesheets according to local procedures. Manage team commitments avoiding scheduling conflicts and arrange meetings and training courses, venues and agendas. The duties and responsibilities listed above describe the post as it is at present. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

Key accountabilities:

• Support the team with regards to administration duties, specifically inputting full information & demographics about customers onto the Clients system "ACSIS" from referrals received via fax/e mail / telephone

• This work involves a speedy and consistent use of several different client base systems and safe and quick entering of data to ensure the manager is kept appraised of essential information.

• Support staff must be accountable and show awareness of the KPI's and Measures for the service which are directly affected by their time and processing of work.

• Providing support to the team with regards to filing documents, scanning these documents onto the relevant computer system following data sensitive procedures and working in compliance with Data Protection

• Providing support to Senior managers dealing with sensitive and confidential matters.

What you will need to do the role:

• Utilise software packages such as Microsoft office to collect relevant data for management via spreadsheet to record absence and any other information needed.

• Excellent communication skills

• Ability to work speedily and safely

Why Serco?

• Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that truly touch people's lives;
• A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways;
• Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.

What we offer

• Salary £20,000 - £21,000
• Up to 6% contributory pension scheme
• Employee Assistance Programme
• A safe and supportive culture
• A company passionate about diversity and inclusion
• Serco Benefits package
• Training Fees paid
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.