INTRODUCTION

An exciting opportunity has arisen to join our Camera, Tickets & Collisions Team as a Business Support Administrator.

There are currently several vacancies across the unit which consists of the Camera & Tickets Office, the Collisions Administration Unit, and the Prosecutions Team.

ABOUT CTC (Cameras, Tickets & Collisions)

CTC is responsible for the administration of speed management on the roads across Bedfordshire, Cambridgeshire, and Hertfordshire, through fixed and mobile speed cameras, processing tickets for endorsable and non-endorsable offences and the administration of traffic offence reports. CTC is also responsible for the administration of all road traffic collisions across the three counties.

The unit prosecutes first hearing guilty pleas for traffic offences as well as preparing road traffic offence files for court, investigating police camera detected offences and collisions, as well as assisting the public with enquiries and insurance claims.

The unit's main role is to increase road safety, working with the Road Policing Unit and local partners, to change attitudes and behaviour on the roads, ultimately saving lives and reducing crime.

THE ROLE

The main purpose of the role is to provide administrative support to enable the efficient provision of service and to contribute to the vision, purpose, and values of Hertfordshire Constabulary.

Key responsibilities include: -

• Dealing with a range of enquiries, some complex, either in written form, personal contact or by telephone or webchat
• Providing information to members of the public
• Liaising with outside organisations and suppliers both internal and external
• Compiling data and supplying management information
• Effectively operating computer-based systems
• Providing a broad range of administrative support

You will need effective verbal and written communications skills to carry out this role. You will be a confident individual who has excellent attention to detail with a positive and flexible approach to working.

Key experience & qualifications required:

• Experience in the use of IT and a good working knowledge of word processing, spreadsheets, and databases
• Experience in working in an administrative role
• Experience in operating a range of office equipment
• The ability to demonstrate excellent customer service

Personal Qualities & Attributes:

• Confident
• Good team player
• Attention to detail
• Positive and flexible approach to working

Hours of work: ** Full-time 37 hours per week, Monday to Thursday 0800 - 1600 and Friday 08:00 - 15:30.** Part-time hours / job share can be considered. Flexible working patterns can also be considered around core hours.

On occasion the post holder may also be required to travel within the Tri-Force area to attend meetings and training. As such possession of a valid UK driving licence would be an advantage. These additional working and travel requirements may be negotiable and will be reimbursed in line with Force Policy. The post is based at Stevenage Police Station. The successful candidate will be employed by Hertfordshire Police.

BENEFITS

In addition to a progressive salary there are many other benefits to being a police staff member which include: -

• The opportunity to join an established local authority pension scheme
• In-house training and career development opportunities across the wider police departmental portfolio
• CTC supports both agile and flexible working requests where operationally possible
• Access to an Employee Assist Programme that provides access to a health & wellbeing provision 24 hours a day 7 days a week
• The opportunity to join the Blue Light Card scheme where you can get discounts on travel, clothing, food and much more

There has never been a better time to join the police to make a difference in and around Hertfordshire. If this role interests you, please apply now...we'd love to hear from you!

WHAT TO INCLUDE IN YOUR APPLICATION

If you are an internal applicant working within Bedfordshire, Hertfordshire and Cambridgeshire Constabularies, please upload either your CV or a completed internal role summary form. This form can be found in the attached documents. Please note you will still be required to submit an expression of interest (max 500 words) covering entry requirements. Please see attached role profile for more details.

If you are an external applicant, please ensure you upload your CV and submit an expression of interest (max 500 words) covering entry requirements. To ensure the recruitment process is fair and equal, please do not include any personal details on your CV, other than your name. An internal role summary form should not be completed.

This vacancy is live to those at risk of redundancy and will remain open to redeployees until the conditional offer stage throughout the recruitment process. Any redeployee that wishes to apply should apply through the Redeployment Portal and provide a statement no more than 500 words against the entry requirements only. Please see attached role profile for guidance. Redeployees will take priority over other applicants at any point during the recruitment process up until conditional offer.

OPEN TO INTERNAL AND EXTERNAL CANDIDATES

CTC celebrates diversity and is committed to creating an inclusive environment where everyone is valued and respected. We actively encourage applications from underrepresented or minority groups. CTC is a Disability Confident employer. Should you require any reasonable adjustments for your application process, please contact the HR Service Centre on 01438 757777 or email us on careers@bch.police.uk. We also offer the guaranteed interview scheme; this means that all candidates with a disability covered by the Equality Act 2010, who meet the minimum entry requirements for the role, will be invited to attend an interview.

VETTING

Applicants must hold or be prepared to undergo' force vetting', before taking up the post. Please be aware the Police Corporate Vetting Unit will undertake vetting on successful candidates, which will include financial checks.

FOR FURTHER INFORMATION

For further information about this role please contact Karen Senior via email - karen.senior@herts.police.uk

It is recommended that you download and store a copy of the role profile as this will no longer be available once the advert has closed. We try to speak to our applicants however, we may receive a high number of applications that can delay our response. Please assume that you have not been shortlisted for the role if we have not responded 4 weeks after the closing date.

All applications must be submitted through our online recruitment website by clicking the apply button below.