Join us as a Business Analyst with the Home Office
(Croydon and remote at present, Full-time, Permanent)
At Capita, we support clients across a range of sectors, including local Government, central Government, education, transport, health, life and pensions, insurance and other private sector organisations. We support with expertise applied by the talent across our business in combination with technology, insight and analytics to keep our clients ahead of change, sharper than competitors and more efficient than ever – and we always need new talent to help us achieve our goals.
We are currently recruiting for interesting and exciting positions at the Home Office. The Home Office keeps the UK secure and prosperous; protects its citizens, residents and visitors and their property; and upholds rights, liberties and the rule of law. We lead on immigration and passports, drugs policy, crime and fire policy, counterterrorism and work to ensure visible, responsive and accountable policing in the UK.
The Child Abuse Image Database (CAID) Programme is expanding its team to deliver the CAID Transformation Programme, which will increase the number of products it offers, as well as delivering an updated national platform to support new capabilities for use by UK Law Enforcement. CAID provides UK Law Enforcement (UKLE) with a capability to significantly improve the outcome of investigations involving indecent images of children (IIoC).
The CAID Business Analyst (Technical) plays a key role in structuring the projects and helps align the programme in terms of its business governance structure, business processes, business change and business information. This person aligns CAID goals and objectives with decisions regarding products and services, partners, suppliers, organisational capabilities and key business and IT initiatives.
The primary focus is the business motivations, business operations and business analysis frameworks and related networks that link these aspects of the Projects and other initiatives within the Programme together. The Business Analyst (Technical) works to develop an integrated view using a repeatable approach, cohesive framework, and available industry standard techniques.
The CAID Business Analyst (Technical) supports project managers and CAID workstream leads as they leverage business architecture artefacts to create their project plans and embed delivery and performance metrics against business objectives. Finally, the Business Analyst (Technical) may provide direct input into the achievement of key goals, planning and execution of various business scenarios, and delivery of bottom-line business value.
The CAID Business Analyst (Technical) will not need to view the imagery stored on CAID, nor do any of the programme team - but the subject matter can be very distressing. As well as the standard welfare support offered by the Home Office to employees, all CAID team members are provided with additional support which includes an annual psychological screening session.
A broad, enterprise-wide view of business and varying degrees of appreciation for strategy, processes and capabilities, enabling technologies, and governance
The ability to recognize structural issues within the organisation, functional interdependencies and cross-silo redundancies
The ability to apply architectural principles to business solutions
Seasoned experience leading business change including processes, technology, organisational design, organisational behaviour and behavioural change using appropriate tools and techniques
The ability to assimilate and correlate disconnected documentation and drawings, and articulate their collective relevance to the organisation and to high-priority business issues
The ability to work with Quality Assurance/Test team to communicate, track, cross-check and help triage test defects
Experience using model-based representations that can be adjusted as required to collect, aggregate or disaggregate complex and conflicting information about the business
The ability to visualise and create high-level models that can be used in future analysis to extend and mature the business architecture and collaborate effectively with other business analysts to maintain consistency in approaches
Experience modelling business using a variety of tools and techniques including requirements definition, acceptance criteria, use cases, user stories, policies, process mapping, and workflows
Strong communication skills and the ability to communicate appropriately at all levels of the organisation as well as suppliers and external stakeholders; this includes written and verbal communications as well as visualizations
The ability to act as liaison conveying information needs of the business to IT and data constraints to the business; applies equal conveyance regarding business strategy and IT strategy, business processes and work flow automation, business initiatives and IT initiatives, and benefit realisation and service delivery
Team player able to work effectively at all levels of an organisation with the ability to influence others to move toward consensus
Strong situational analysis and decision-making abilities
Experience in a similar role with an organisation or large programme with complex matrix management structures
Business Analysis experience in a large organisation with technology channels such as dark web, streaming, mobile, text, encryption, VPN, gaming, social platforms
Experience modelling using collaborative tools such as Enterprise Architect (Sparx)
Extensive experience planning, developing business cases and deploying both business and IT initiatives
Experience working in hybrid programmes (Agile and Waterfall) and associated tools such as Jira and Kanban
- Business analysis for BAU developments (Technical Release workstream)
- Defining requirements for CAID enhancements – use cases, user stories, process flows, acceptance criteria
- Backfilling requirements & acceptance criteria for as-is system
- Coordination with other Business Analysts to document as-is processes & use cases
- Managing CAID ‘backlog’ of required enhancements & issue fixes, primarily for key suppliers Griffeye & Hubstream but expanding to address widening supplier base
- Maintaining & refining spreadsheet log
- Coordinating regular reviews & prioritisation workshops
- Working closely with Quality Assurance Team (QAT) leader to cross-check outstanding test defects
- Working closely with Requirements Manager to develop requirements
- Participating in various technical and other forums to pick up and clarify requirements
- Working with project managers, programme management and suppliers to define bespoke content of future deliveries
- Supplier workshops & negotiations
- Assisting in development of Project Briefs and Statements of Work
- Requirements definition & refinement for BAU items (as opposed to deliveries to support Transformation projects which have their own analysts)
- Tracking supplier delivery, including issue fixes & enhancements delivered under support contract
- Working with Requirements Manager to ensure requirements are subsequently incorporated into as-is documentation
- Working with the QAT leader to ensure acceptance criteria are available for all supplier updates
- Coordinating & planning use of CAID test environments, working closely with Supplier project managers and QAT leader
- Liaison with CAID project managers to identify requirements for test environments at the earliest opportunity and refine these as they become better defined
- Developing requirements for proposed ‘sandbox’ environment for Law Enforcement Agencies, CAID users & technical support
- Business and process modelling using the collaborative tool Enterprise Architect Sparx
Enjoys establishing and developing relationships with a wide range of stakeholders
Absorbs complex information and can translate it into easy-to-understand language
Is equally confident in communicating via email, telephone and face to face
Can manage multiple activities in a logical and organised manner
Can spot potential blockers early and proactively address these challenges
Is confident in using tools to record, manage and track requirements and testing (e.g. through traceability matrices and modelling tools such as EA Sparx)
Is willing to support other team members during busy periods
Works well within a team of technical, analytical, and commercial professionals
We look forward to hearing from you and wish you the very best of luck with your application.
Please note successful applicants will be required to go through vetting and Security Clearance.