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Content Designer

Employer
Alexander Mann Solutions (on behalf of Public Sector Resourcing
Location
London (Central), London (Greater)
Salary
N/A
Closing date
20 Jul 2022

View more

Clearance Level
DV, SC
Sector
Information Technology
Job Type
Contract

Content Designer - Inside IR35
Contract Term: 12 Months
Contracting Authority: The Department for Work and Pensions
Location: London/Hybrid - 40% Office 60%Remote/Home

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.

Working with DWP, you will be helping us to drive our priorities to:
•    Run an effective welfare system that enables people to achieve financial independence by providing assistance and guidance into employment
•    Increase saving for, and security in later life
•    Create a fair and affordable welfare system which improves the life chances of children
•    Deliver outstanding services to our customers and claimants
•    Deliver efficiently: transform the way we deliver our services to reduce costs and increase productivity

As a Content Designer your main responsibilities would be: 
•    Working in an agile environment with rapidly changing deadlines, workloads and goals.
•    Work with user researchers and other colleagues to identify and understand user needs, including attending user research sessions.
•    Work with business analysts and other colleagues to understand departmental aims, policy intent and technical constraints.
•    Create content to meet user needs within those constraints – mostly in the UC online service, but also in other channels, such as our wiki pages.
•    Develop and apply content and format strategies for the service, possibly including training materials.
•    Work on needs analysis to identify content gaps and overlaps.
•    Manage relationships with subject matter experts to make sure content is accurate and ties in with the core proposition.
•    Monitor the performance of content to understand user behaviour and feedback.
•    Identify ways to improve the content and the tools and processes we use to design and create it. 


You’ll have relevant experience in:

•    SC Clearance is an essential requirement for this role, as a minimum you must be eligible and willing to undergo these checks.
•    Have experience of working at pace in an agile environment and from a digital perspective.
•    Have exemplary spelling and grammar and be able to write and edit using a style guide and plain English.
•    Be able to take a user-centred approach to content design and be able to explain design decisions and other ideas in a way that other people understand.
•    Be able to put forward the case for content design to senior stakeholders and product owners.
•    Know how to plan user research and be able to use data and user research to inform content design decisions.
•    Be able to handle constructive criticism of your work and to constructively review other people’s work.
•    Experience of how your work fits into the wider context of the team and department.
•    Able to share content ideas quickly through sketching or prototyping.

Desirable:
•    Active SC Clearance.

If this Content Designer role sounds like something that you would be interested in, please click the link to apply and get in touch with one of our PSR team now.


"In applying for this role you acknowledge the following; this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment, and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different."

Please be aware that this role can only be worked within the UK and not Overseas.

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