Join us as a Lead Business Analysis Manager within Capita
(Remote, Full-time, Permanent)
At Capita, we support clients across a range of sectors, including local Government, central Government, education, transport, health, life and pensions, insurance and other private sector organisations. We support with expertise applied by the talent across our business in combination with technology, insight and analytics to keep our clients ahead of change, sharper than competitors and more efficient than ever – and we always need new talent to help us achieve our goals.
Western Mortgage Services (WMS) is part of Legal, Financial & Regulatory Services, Capita Private Sector Partnerships. Its primary client is a financial services provider and provides mortgage outsourcing services including loan origination, account servicing, collections, and recoveries. Its main offices are situated in Leek, Staffordshire and Plymouth, Devon.
Mortgage Outsourcing is a key growth area for Capita and WMS is playing a significant role in supporting sales activity and delivering services to new clients.
The Role of a Lead Business Analysis Manager
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between citizens and the public services they consume. Partnering with our clients, we provide insight and cutting-edge technologies that enable our clients to focus on what they do best and make people’s lives easier and simpler.
Capita services are driven by our purpose: to create better outcomes - for our employees, clients, customers, suppliers, partners, investors, and society. We are committed to being a responsible business; in how we operate, serve society, respect our people and the environment.
Capita’s Public Service Programme Delivery teams implement improvements and change within our complex programmes. As part of our team you will have the opportunity to work on challenging assignments across Central Government, Defence, Health & Wellbeing, Local Government and Education. You may be asked to: help the Royal Navy improve the training received by sailors; support TfL control emissions; improve how the NHS manages digital records; ensure citizens can access high quality local services. You will work in blended teams with Business Analysts, Project and Programme Managers, PMO specialists, Business Change Managers and Solution / Enterprise Architects.
In Public Services Programme Delivery we value our people as they are what makes everything work. You can expect support for your development and career progression; opportunities for coaching and mentoring; an active wellbeing programme; a real focus on inclusion and diversity; transparency from the leadership and managers; and a place where your voice will be heard.
should have experience challenging existing customer journeys and constructing a digitally enabled service offer that successfully drives enhanced customer experience and significantly reduced operating cost. You will be setting up and facilitating workshops to gather information, document requirements and/or user stories, investigating the as-is and to-be business processes. Some of the roles will work in agile environments and for these you
should be able to define sprint goals working with the product owner.
The right candidate will have proven experience working on business process redesign using Prince2 principles. Collaboratively working with PMOs, PMs, Developers and Architects to deliver to the highest quality and managing people.
What you’ll be doing:
Automating and integrating the entirety of end-to-end customer journeys
Working on portfolios of customer journeys that span entire operating divisions
Defining new ways for customers to engage using the latest technology
Redesigning the way services are designed and run to meet the above
If you believe this is the opportunity you have been looking for, then we would like to hear from you to discuss your experience and share with you our exciting projects.
we expect our consultants to travel to our clients' site and therefore you would be expected to work away from home when required. Some of our clients are London based but we also have clients across the country.
What we’re looking for:
Relevant experience in a similar position ideally in a Consultancy environment
Great communication skills (verbal and written)
Experience delivering small to medium sized projects in a regulated environment
Process diagnostic and redesign experience
Prince2 qualified or working towards it
What working at PSPD offers:
A competitive basic salary
25 days holiday (rising to 27) with the opportunity to buy extra leave
Company matched pension contribution, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, training …and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology