IT Problem Manager

IT Problem Manager (Security Cleared)- Inside IR35

Contract Term: 6 Months

Contracting Authority: Ministry of Justice

Location: Remote/London

Imagine having a talent that could benefit someone you’ve never met and solve problems you didn’t even know existed. Well, you do, and you can. And we’re here to help you do just that. At PSR we are the go-to place for talented contractors and temps for a rich variety of public sector roles.

The role of CSI and Problem Manager includes experience of leading ITSM capabilities and operating in a complex digital and technology landscape, accountable for the development and delivery of high-quality CSI and Problem Management processes.

Working in a Service Integration and Management to build and maintaining effective relationships with a variety of suppliers, both internal and external as well as other members of Problem, Incident and CSI Management and the wider Service Operations audience ensuring the area of CSI and Problems as a SIAM provider to third party providers establishing appropriate governance structures to underpin this.

In support of the management and delivery of these Capabilities, the role includes:

? Operate and Maintain the Problem Management governance framework.
? Manage the Integration, coordination and assurance of IT suppliers’ problem management activities.
? Continual assessment and monitoring of potential problems.
? Proactive management of identified potential future problems to prevent their occurrence.
? Working with Event Management to implement Pro-active Problem Management
? Reactive review of detected problems and coordination of business response – including that of relevant IT suppliers.
? Communication of problem status to appropriate stakeholders.
? Monitoring, tracking and assuring root cause analyses of detected problems, and coordination of lessons learned activities in order to proactive prevent reoccurrence of that or a similar problem.
? Reactive Incident trending – data driven
? Attend Supplier Problem Boards
? Implement & Manage a Known Error Database (KE DB)
? Working collaboratively with Suppliers & Key stakeholders
? Creating Problem Records
? Consulted and informed for Supplier issues – having a holistic view for the wider team and across all suppliers
? Work with the Problem Management Lead to help define strategic vision and operational viewpoints.
? Integrate suppliers to provide maximum coordination across Problem Management activities.
? Assess processes and identify trends, discrepancies and opportunities for improvement.
? Work with Process Owners / Service Managers to identify improvements.

Essential Criteria:

• Communication of problem status to appropriate stakeholders.
• SC Cleared.
• Experience of supporting a wide variety of Users from senior to operative. 

If this IT Problem Manager (SC Cleared)- Inside IR35 sounds like something that you would be interested in, please click the link to apply and speak to one of our PSR team now. akanksha.rai@publicsectorresourcing.co.uk

"In applying for this role, you acknowledge the following: this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different."