EUC Engineer

Voted by staff and customers as one of the best places to work in the UK and a Top 100 employer; our client is a global Tier 1 consultancy involved in leading cutting-edge commercial projects to public service transformation throughout the UK. We are looking for a EUC Engineer to join their successful, stable, and growing team.

The Company considers employees as highly valued members of the business and offer an extensive benefits package plus fantastic progression opportunities for those wishing to move further in their career on a local, national, or global scale.

EUC Engineer

Crewe onsite with client 3-4 days a week

£30K plus extensive benefits package

Due to the secure nature of this work all applicants will be required to gain UK Security Clearance to at least SC level. You must have been resident in the UK for at least the last 5 years and cannot have been outside the UK for more than 28 days on any one occasion within this time.

To be successful in this role:

As an EUC Engineer, you will have demonstrable experience as a support engineer within a digital workplace or end-user environment. You will have experience of working with End user devices to understand the basic principles of PC architecture. Other requirements for this role include:

• Ability to repair and to fault find
• High attention to detail will be key
• Strong communication and teamwork skills
• Wide variation of technical awareness
• Adaptable style to be able to get and convey the right information
• IT Service Management system/ Service Now
• Windows 10 Support
• Knowledge of popular operating systems, software applications, and remote connection systems
• Previous knowledge or use of ServiceNow, SCCM, MEMC is desirable but not essential

Position summary:

Our client is looking for an EUC Engineer to supporting their exciting, high-profile client base.

Job role and responsibilities:

Our clients team provides the onsite IT requirements and day-to-day delivery of service to an automotive customer. As an EUC Engineer you will be responsible for monitoring and responding to incidents, catalogue task and problem tickets. Activities and responsibilities for this role include:

• Monitor and respond to Help desk incidents and Work Orders and requests to meet SLA’s
• Troubleshooting and investigating technical incidents through to resolution
• Configuration, deployment, and support of end user hardware (laptops, desktops, Mobile phones etc)
• Performing daily system checks
• Updating Config Management/ CI database
• Maintenance and creation of technical documentation as required
• Responding to client support requests
• Troubleshooting hardware and software issues
• Installing and maintaining hardware and computer peripherals
• Installing and upgrading operating systems and computer software
• Troubleshooting networking and connection issues
• Advising on software or hardware upgrades
• Providing basic training in computer operation and management
• Completion of IMAC requests

Benefits:

The company is highly regarded within the industry and is one of the largest and most successful independent technology & business services firms in the world.

Alongside a competitive salary, you will have access to an annual bonus plan and share scheme making you a member not just an employee. You will also have the option to benefit from private medical and dental insurance, flexible retirement options, childcare vouchers, and a cycle to work scheme.

Diversity is actively encouraged, and inclusivity is a top priority, with support networks for Parents, Women, LGBT+, BAME, Neurodiversity and Disability.