Infrastructure Service Manager - York

Our Client is urgently looking for an Enterprise Architect,

3 months contract initially, inside ir35.
Location: York

Responsibilities
*You will be leading a team of highly skilled engineers both technically and also by direct management, you will be conducting regular meetings and one-to-one sessions to effectively manage performance levels, morale and career development.
*Driving team performance and delivering best practice technical and procedural advice to engineers.
*Ensuring 3rd Line backlog is managed within OLAs and SLAs, stepping in where possible to clear technically challenging tickets. Identifying blockers to service, and working with all teams to resolve issues.
*Owning the delivery and evolution of the team and highlighting service improvement opportunities
*Guiding and mentoring the team, owning the technical wellbeing of the team, ensuring that the skillsets are aligned to the specific need.
*Maintaining an accurate training log and working with the Head of Infrastructure and Security to ensure adequate training needs are identified and are in line with the technical roadmap
*Managing relationships with internal teams and business stakeholders to ensure that service levels are met and engineering requirements are effectively delivered
*Close day to day working with internal IT delivery, projects and security teams, to ensure that engineering resource co-ordination is maintained and distributed as necessary
*Managing relationships with partner vendors to ensure that joined up services are running seamlessly to avoid downtime
*Management and development of toolsets and mechanism designs to reduce cost-per-solve and enhance the customer experience

Skills
*From a highly technical background, with experience of ensuring the lights are on 24x7 with only limited and controlled downtime.
*Strong Public cloud - specifically Azure and Office 365 services
*Good solid VMware and Hyper-V knowledge from basic build to advanced multi-host clustering
*Detailed and proven understanding of physical server hardware components and configuration with strong fault diagnostic capabilities, these need to include RAID config and planning workload placement on storage arrays.
*Good understanding of WAN, SDWAN, MPLS, FTTp/c, FortiGate Firewall/Manager/Analyzer, Draytek router, Ubiquiti stack, Wireless Networks (planning/support)
*Detailed understanding of TCP-IP, IP routing protocols (BGP and OSPF)
*Detailed and working knowledge of Microsoft Server operating systems, Active Directory and components, including INTUNE, group policy and WSUS
*Strong demonstrable experience of managing/leading IT service teams providing a 24x7 service.
*In-depth incident management knowledge, understanding of ITSM toolsets (Freshservice being desirable)
*ITIL V3 or V4 Foundation or a clear commitment to complete within 6 months.
*Excellent communication and proven leadership abilities.
*Able to capture and analyze data and produce meaningful reports.
*Confident in communicating with management and colleagues alike, whilst being diplomatic and professionally focused.
*Able to work well under pressure with an ability to multi-task, by using good time management techniques.
*Maintaining an accurate diary, utilising communication equipment, and remaining as accessible as possible throughout the working day.
*Be punctual and tenacious, whilst demonstrating perseverance.
*Have strong customer service skills, empathising with customers and approaching telephone conversations with a polite manner.
*You must have experience with a geographically diverse enterprise pressurized environment.
*Openness to occasional travelling to remote locations


LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.