An Interim Lead Business Analyst is required on a contract basis for up to 3 months.
This role is Hybrid working, with 2 days a week in the office in London, plus occasional travel required to an office in Milton Keynes.
A new case management system is being re-procured. The new tool will be a modern integrated case management system. It will bring together and standardise the different case and customer management systems including Crisis Management, Legalisation, Registration, Assistance, ETD and Notarial services.
It will also use the multi-channel capabilities of the new Contact Centre System. It will also integrate with other consular applications and 3rd party applications too, so it is a significant and complex programme of work.
As the Lead Business Analyst you will work with the Architecture team and Project Managers to lead the business analysis effort across this complex programme, and to guide and coach Business Analysts from different organisations and working in distributed teams.
You will be responsible for leading the business analysis activities within the Resilient 24/7 Consular Services Programme working, predominantly, within the Integrated Case Management project delivery team, incl. business architect, team of business analysts, subject matter experts, programme business change team, IT specialists and suppliers. You will manage stakeholder relationships, process improvements, requirements engineering using agile methodologies in a fast-moving environment.
- To take responsibility for the business analysis service for the programme, provide advice, guidance and coaching for Business Analysts and make service decisions to ensure the effectiveness of the business analysis function on the programme. You’ll define the roles and responsibilities for the business analysis staff
- As a Lead Business Analyst, you are the programme go-to person for business analysis best practice and knowledge. You are highly proficient in all areas of business analysis
- As a Lead Business Analyst, you will advise and support throughout the business change lifecycle, ensuring that change initiatives are aligned with the strategy, requirements and enterprise architecture.
- To work with stakeholders to determine the contribution that business and IT improvements can make to achieving the organisation’s objectives; agreeing and prioritising business requirements, conducting feasibility studies, supporting the production of both organisational-level and detailed business models, and overseeing the definition and implementation of improved technology solutions.
- You and your team will model options, document and evaluate business processes, elicit requirements, identify areas for improvement, and support the development and implementation of solutions. You will undertake gap analysis and highlight key risks/blockers/dependencies and lead ongoing reviews of business processes and developing optimisation analysis.
- You and your team will produce wireframes, user stories and other appropriate artefacts to support the programme’s success. Your methods and deliverables will adhere to the Government Digital Standards (GDS), where appropriate, including accessibility and security.
- You will take an active part, supporting the architecture team, in providing evidence for IT policy-making and in both software and hardware procurement. You’ll act as an advocate for the business, ensuring the IT provision meets the strategic objectives of the organisation or business units.
- You will lead on the running meetings and workshops with various stakeholders and in producing comprehensive analysis, reports and solutions. You will work closely with IT colleagues and suppliers to ensure end-to-end business approach and proposed solutions meet business needs and requirements taking a customer/user-centric approach.
- You and your team will support in identifying and analysing problems and issues that may affect the successful adoption of new IT systems and apply proven communication, analytical, and problem-solving skills to ensure that the programmes delivery plans and organisational objectives are achieved.
- Ability to write clearly and concisely communicating complex analytical information according to the needs of the audience.
- Experience of data reporting and analytical skills and experience of interpreting data;
- Experience of working in agile, including an awareness of agile tools and how to use them.
- Business analysis, ability to investigate operational needs or problems and assist in the recommendation of service improvement and business solutions.
- Able to contribute to recommendations to improve services and understand the importance of evidence-based design or analysis.
- Business improvement process, able to identify service and process improvement opportunities. You can contribute to the implementation of proposed solutions. You are aware of the target operating model.
Producing "as is" and "to be" business process maps.
- Business modelling. able to model areas using established techniques and understand the purpose of this and its importance. Able to assist in complex modelling if required.
Requirements definition and management.
- An understanding of the tools and techniques for determining requirements. Able to talk about the objectives of the business.
- An awareness or understanding of user experience analysis and its principles. You can see the purpose of user stories and focus on user needs.