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User Researcher

Employer
Peregrine
Location
London, UK
Salary
Salary 65000 - 70000 SALARY
Closing date
19 May 2022
Join us as a User Researcher with NTT Data

(London, Hybrid, Full-time, Permanent)

 

About Capita

At Capita, we support clients across a range of sectors, including local Government, central Government, education, transport, health, life and pensions, insurance, and other private sector organisations. We support with expertise applied by the talent across our business in combination with technology, insight, and analytics to keep our clients ahead of change, sharper than competitors and more efficient than ever – and we always need new talent to help us achieve our goals.


About NTT Data

NTT DATA a part of NTT Group – is a trusted global innovator of IT and business services headquartered in Japan. We help clients transform through consulting, industry solutions, business process services, IT modernisation and managed services. NTT DATA enables clients, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries.
 

What to Expect:

As a User Researcher, you will design and carry out research activities with the people and customers who use the products and services of our clients. Your research will inform policy, services, products, content, design and among other client requirements.

The first assignment will be within a UK Government department where your research will provide insights to drive innovation and enhance a user centred approach to the design and development of new products and services.
 

Skills & Experience:

    Understand and have experience of basic qualitative and quantitative research methods
 
    Design, write and present research plans that outline study objectives and method, with the understanding that this work will be commented on by your more experienced colleagues before presenting to clients
 

    Support - and progress to leading - primary research interviews, focus groups or workshops with users, subject matter experts and stakeholders
 

    Participate in the analysis of findings from all methods of research, including quantitative data analysis, to generate meaningful insights and actionable recommendations
 

    Be an enthusiastic contributor to engagements with different stakeholders on research findings workshops with stakeholders to identify and prioritise their requirements creative solution brainstorming and work sessions with client and team a positive and psychologically safe culture to deliver the highest value for a client
 

Essential Criteria:

    Proven ability to contribute to the design and execution of a research plan that delivers on the objectives
 
    2+ years’ experience in user research, ideally in consultancy firms, research agencies, large research teams or organisations where research has been critical in facilitating data-driven business decisions
 

    Excellent presentation skills
 

    Excellent written and verbal English
 

    A multi-disciplinary team-oriented personality and the ability to work well with a variety of people who come from different departments, disciplines, and backgrounds

 

Attaining security clearance is mandatory for this role and previous experience participating in user research studies in a UK Government department is desirable.

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