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Senior User Researcher

Employer
Peregrine
Location
London, UK
Salary
Salary 75000 - 80000 SALARY
Closing date
19 May 2022
Join us as a Senior User Researcher with NTT Data

(London, Hybrid, Full-time, Permanent)
 

About Capita

At Capita, we support clients across a range of sectors, including local Government, central Government, education, transport, health, life and pensions, insurance, and other private sector organisations. We support with expertise applied by the talent across our business in combination with technology, insight, and analytics to keep our clients ahead of change, sharper than competitors and more efficient than ever – and we always need new talent to help us achieve our goals.
 

About NTT Data

NTT DATA a part of NTT Group – is a trusted global innovator of IT and business services headquartered in Japan. We help clients transform through consulting, industry solutions, business process services, IT modernisation and managed services. NTT DATA enables clients, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries.
 

What to Expect:

As a Senior User Researcher, you will design and carry out research activities with the people and customers who use the products and services of our clients. Your research will inform policy, services, products, content, design and among other client requirements.

The first assignment will be within a UK Government department where your research will provide insights to drive innovation and enhance a user centred approach to the design and development of new products and services.
 

Skills & Experience:

    Build user-centred practices in teams, emphasising the diversity of users
 
    Supervise and develop other user researchers to assure and improve research practice
 

    Understand the diversity of users of government services and the need to make services (and research activities) usable and accessible for everyone
 

    Identify research needs and select the most appropriate research methods from ethnographies to surveys
 

    Identify target recruits for studies, working closely with the client and team to obtain the appropriate candidates
 

    Lead primary research interview, focus groups or workshops with users, subject matter experts and stakeholders
 

    Analyse findings from all methods of research, including quantitative data analysis, to generate meaningful insights and actionable recommendations
 

    Present findings and any resulting recommendations or strategy in a clear, visual manner - drawing on the design expertise of the team - so that anyone can understand and use the information
  Essential Criteria:

    Recent experience with a UK government role or project applying user centred and agile practices
 

    4+ years’ experience in user research, ideally in consultancy firms, research agencies, large research teams or organisations where research has been critical in facilitating data-driven business decisions
 

    Proven ability to design and execute an effective research plan that delivered on the objectives
 

    Excellent written and verbal English
 

  • Excellent presentation skills, deliver actionable insights and make clear recommendations while considering the interests and existing knowledge of your audience

 

    A multi-disciplinary team-oriented personality and the ability to work well with a variety of people who come from different departments, disciplines, and backgrounds
  Attaining security clearance is mandatory for this role and previous experience participating in user research studies in a UK Government department is desirable.

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