Join us as a Service Delivery Associate with BAE Systems
(Warton/Samlesbury – Hybrid – Full Time – Permanent)
At Capita, we support clients across a range of sectors, including local Government, central Government, education, transport, health, life and pensions, insurance, and other private sector organisations. We support with expertise applied by the talent across our business in combination with technology, insight, and analytics to keep our clients ahead of change, sharper than competitors and more efficient than ever – and we always need new talent to help us achieve our goals.
The Service Delivery Associate will undertake Service Delivery activities in support of FCAS AP Mobilisation, reporting to the Tempest Toolset and Capability Co-ordinator
The role holder will be accountable for their deliverables calling on the wider IM&T resource(s) within Air as necessary
Becomes a reliable and efficient IM&T focus point for the Future Combat Air Support Community (FCAS)
Provides a responsive service to the FCAS Community in solving any problems/issues that are brought to your attention in a timely manner
Support the Toolset and Capability Co-ordinator in the management and cost profiling of Engineering Software Licences
Will deliver any discrete tasks required of them in support of FCAS AP mobilisation
Contributes to the maturity and delivery of our Communications Plan
Collects and uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management
Assists in the development of new or improved practices and organisational processes or standards and facilitates localised improvements to the quality system or services
Support team with IT kits and workstations – on site movement of equipment when required
Strong communication skills, verbal and written
Proactive and willingness to learn
Service Delivery or working in a Customer Service environment
Working in an IT Environment
Understanding of Agile methodology – JIRA, Confluence
PowerBI or Sharepoint
Please note successful applicants will be expected to go through vetting and Security Clearance.
We look forward to hearing from you and wish you the very best of luck with your application.