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Head of user content design

Employer
Alexander Mann Solutions (on behalf of Public Sector Resourcing
Location
London (Greater)
Salary
Per day
Closing date
25 May 2022

View more

Clearance Level
SC
Sector
Central Government
Job Type
Contract

Head of user content design- Inside IR35

 

FCDO

 

Inside IR35

 

Remote / 2 days a week London

 

5 Month initial contract

 

The Foreign & Commonwealth Office (FCO) and the Department for International Development (DfID) merged on 1 September 2020 to form the Foreign, Commonwealth & Development Office (FCDO).

 

The FCDO pursues our national interests and projects the UK as a force for good in the world. We promote the interests of British citizens, safeguard the UK's security, defend our values, reduce poverty and tackle global challenges with our international partners.

 

SC/CTC Clearance is an essential requirement for this role, as a minimum you must be eligible and willing to undergo these checks

 

As a Head of user content design your main responsibilities would be

You will be an expert in managing the end-to-end journeys of a service, best practice in content design, and ensuring users can complete their goals. You will own and lead consular content standards in line with design community across government, and ensure FCDO consular content is accessible, clear and simple for users across the globe to interact with government. You will represent the business and lead product delivery with a user-centred design eye.

 

You will be responsible for:

 

Leading user centred design for consular services and ensuring best practice is applied.

 

Running user-centred design for individual services and contributing to cross-functional delivery teams.

 

Working with senior stakeholders to influence organisational strategy

 

Providing product knowledge and contributing to the management of

 

individual products and services.

 

Content Design Leadership:

 

Leading the design of consular content information to meet user needs, and ensuring all FCDO consular content published is in line with Government Digital Service (GDS) editorial standards

 

Managing consular content plans, liaising with other leads within Consular Directorate, Communication Directorate, and the wider organisation to develop an overall consular content strategy

 

Manage content publishing strategy and be responsible for all consular publishing on Gov.uk.

 

Service Design leadership:

 

Lead end-to-end design of consular digital services

 

Incorporate people, operational and policy understanding and how these affect consular services accessed via Gov.uk

 

Understand user pain-points and how to incorporate them into service mapping, and best practice on using user-research to inform design decisions.

 

Performance

 

Directing and understand evaluation of strategy against objectives Monitoring the performance of content and tools, working with multidisciplinary teams to understand user behaviour and feedback

 

Using analytics to define how consular content is used and implement improvements that enhance the user experience and improve communication of the work of the FCDO online

 

Agile working:

 

Leading and coach a team with agile and lean principles, determining the right approach for the team.

 

Considering new and innovative ways of working to achieve the right outcomes

 

Working with stakeholders such as developers and designers to lead on reviewing and further developing the FCDO’s GOV.UK presence for consular content, embedding smart solutions to improve its clarity and

 

accessibility for the user.

 

Stakeholder management:

 

Working with the Government Digital Service to lead and champion the content community, with a global network of digital editors on latest GOV.UK developments and embedding best practice.

 

Influence important and senior stakeholders to support business objectives

 

If the Head of user content design  role sounds like something that you would be interested in, please click the link to apply and get in touch with one of our PSR team now. Please feel free to email mark.spencer@publicsectorresourcing.co.uk

 

"In applying for this role you acknowledge the following; this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment, and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different."

 

Please be aware that this role can only be worked within the UK and not Overseas.

 

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