Location-Portsmouth.

 

About the Location

 

​For over five decades the Airbus Defence and Space site of Portsmouth in Hampshire has been the lynchpin for the development and construction of Telecommunications, Scientific, Earth Observation and Meteorology Satellite Payloads, Satellite Telecommunications Products and Ground Terminals for satellite communications. The site has some of the best equipped and state-of-the art development, assembly, test and production facilities in the space industry with a strong focus on RF equipment and payloads.

 

 

 

The Opportunity

 

A Client Management / 3rd level support plan & build Specialist role has become available for the Airbus, Space and Defence Facility in Portsmouth for the operation of specific IT solutions. You will be required to deliver and deploy IT products and services with end-to-end accountability in conjunction with the Product Manager. This key role will have responsibilities for the optimization, reliability, efficiency and availability of the IT assets, solutions and capabilities, in an industrialized manner in accordance with best practices, rules and policies. The role will involve being a consultant for the operation and change of existing solutions as well as entry into service of new solutions.

 

 

 

How will you contribute?

 

-   Ensures the provisioning of new software packages and upgrades.

 

 

 

-   Maintains the infrastructure in operational condition in line with OLA/SLAs.

 

 

 

-   Monitors and tracks system performance against negotiated service-level agreements (SLAs).

 

 

 

-   Communicates improvement, updates and obsolescence management of products to the IT Product Manager.

 

 

 

-   Provides support 24 hours per day, 7 days per week, depending on the needs of the company and the use of automated scheduling and remote monitoring.

 

 

 

-   Performs the ITIL based support processes that include incident, problem, change, configuration, and event management.

 

 

 

-   Analyses console messages, diagnoses system failures and takes corrective action in order to ensure continuity of operations, escalating to other technical teams and vendors as needed.

 

 

 

-  Supervises system backup processing, and leads disaster recovery tests Identifies and implements technologies and processes that improve the reliability, efficiency and availability of the systems environment.

 

 

 

If your profile matches with our requirements and you are interested in joining our dynamic team of professionals across a transnational business, you can apply providing your CV and covering letter outlining your motivation.   

 

 

 

Many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking.   

 

 

 

We value the strength that diverse perspectives bring to our business, so if you require any reasonable adjustments to participate fully in the recruitment process please discuss this with the recruiter who contacts you.   

 

In return, we can offer development opportunities, in the U.K. and transnationally, a competitive salary with annual profit share, an ever-growing list of company benefits including: enhanced pay for maternity, paternity, adoption and shared parental leave and strong career development options across our transnational, market leading company.