Operations Manager, Security Cleared, Inside IR35

Operations Manager, Security Cleared, Inside IR35

Contract Term: 6 Months

Contracting Authority: BoE

Location:  Remote

The Real-Time Gross Settlement System (RTGS) lies at the heart of UK payments.  In total, RTGS settles around £650bn of payments each working day, close to a third of the UK’s annual GDP. The RTGS infrastructure is over 20 years old and, despite its excellent operational record, it needs to be modernised and developed to meet today’s needs. Balancing the safeguarding of stability whilst enabling innovation.

The RTGS Renewal Programme has been established to develop the next generation of the Bank of England’s Real-Time Gross Settlement (RTGS) system.  The way payments are made has changed dramatically in recent years, reflecting changes in the needs of households and companies, changes in technology, and an evolving regulatory landscape.  The range of payment providers is growing rapidly.  Given the implications of these changes for the Bank’s mission and for users, businesses and regulators, it is important that the Bank consider how RTGS will need to evolve to meet and shape payments trends in the coming decades. 

This is a new, challenging and exciting role; as the RTGS Operational Readiness Manager, you will act at the lead for Digital Services on the RTGS Renewal Programme and work with Accenture on the integration.  

As the RTGS Operations Manager, you will be accountable for the alignment of Digital Services, Financial Systems & Solutions (FSS) and Accenture.  You will ensure that the Programme approach aligns with the broader Digital Service Introduction process, and that project teams understand Service Introduction requirements and support functions are aware, prepared and capable of supporting any new services deployed.

You will have the ability and experience to make and execute strategic decisions and you will lead senior management forums, operating with appropriate gravitas and impact.  You will also need to be flexible to meet different demands from both the project, FSS and Digital Service department.  Indeed, you will be encouraged to utilise strong stakeholder leadership skills at all levels, handling relationships with business and IT contacts and influencing others to achieve positive outcomes.

Other key accountabilities include:                       

• To identify all Service related risks and issues and ensure they are handled successfully.
• Present Service related risks to IT Control Groups and Boards. 
• Ensure Operational readiness by facilitating required workshops.
• Supporting Service Transformation – process, tools, and automation; scoping, coordinating, communicating and overseeing change and successful adoption.
• Shaping technical projects and deliverables to ensure service and operational outcomes.
• Driving technical monitoring outcomes, including high levels of automation, operational and service dashboard designs, service design and transformation for Platform management function.
• Supplier assurance and governance for Digital Service, FSS’s Operational deliverables.
• Supplier enablement (KT and readiness) to ensure successful delivery of Service and Operational deliverables.

You will have

• Confirmed experience of working within complex service models with system and service integrations with third parties in the delivery of the end-to-end services.
• Understand commercial and contractor terms in supplier lead environments.
• Confirmed experience of strong supplier management experience.
• Validated experience of Service Introduction processes. 
• ITIL qualified practitioner, intermediate to expert.
• Experience of Project Lifecycle.
• Experience of understanding Non-Functional Requirements and Service Design. 
• Experience of integrating suppliers into multi sourced environment.
• Experience of using resources directly and via matrix management.
• Experience at operating at Head of Division level and working with senior stakeholders at Board level with strong stakeholder management.
• High levels of emotional intelligence to ensure that organisational change lands in the correct way.
• Capable of understanding technical solutions.
• Experience of identifying service based risks and issues.
• Experience of holding Service Design & Introduction Kick off Meeting’s, Service Readiness Reviews and final Acceptance Meetings. 
• Experience of compiling Service Management documentation.
• Experience of handling Service Acceptance Criteria.
• Experience of Process modelling and documentation.
• Experience of project management.
• Experience of working in Agile & DevOps environments.