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Business Support Team Manager

Employer
Serco
Location
United Kingdom, Peterborough
Salary
Competitive
Closing date
12 Dec 2021

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Clearance Level
SC, None / Undisclosed
Sector
Defence, Policing
Job Type
Permanent
From contact centres and complex case management to the administration of flagship employment and health programmes to the operation of local waste management and leisure services, we are committed to delivering better government services to citizens. We pride ourselves on delivering high quality services, often supporting some of the most vulnerable people in our society and by joining us a B usiness Support Team Manager at our Local Government Partnership in Peterborough you'll ensure that we continue this incredibly important work.

Working for Serco in as part our of our Local Government Partnership with Peterborough City Council and reporting into the Business Support Account Manager you'll be responsible for managing and leading the Business Support Team in providing high quality and comprehensive business support services for Peterborough City Council across a variety of service areas. As the first point of contact for your clients, you'll provide effective service delivery and early resolution of any issues. Key Duties include:
  • Management of a large team including performance, motivation, absence, training, recruitment, disciplinary/capability and grievance.
  • Building and developing effective working relationships with the client, any third parties and with Serco services and providing first line contact with client on day to day work related issues, providing effective resolution
  • Delivering excellent service to the client by effectively managing the workload of the team using relevant tools and systems.
  • Providing performance management data to account managers and effectively managing the performance of the team.


There will be a combination of remote and office-based working.

What you'll need to do the role:

Bring your passion and enthusiasm and we will provide you with the tools you need to succeed! If you have experience of leading and managing a large team and multiple clients, then we want to hear from you! You must be able to prioritise, organise and manage workloads, communicate effectively at all levels and have the ability to motivate and develop others enabling all to achieve their potential.

Why Serco
  • Meaningful and vital work : As well as being central to our plans for growing our already successful business, you'll be involved in work that helps to deliver essential services that touch the lives of 000's of people every week.
  • A world of opportunity : Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways;
  • Great people : Our Citizen Services division contains some of the most vibrant and friendly teams within our business. So as well as the support you'll get from them you'll also receive all the training and progression opportunities you'd expect from a FTSE 250 company


What we offer:

Our success is a reflection of our people and that is why it's important that we reward our employees, to say thank you for the commitment to Serco. One of the ways we do this is by providing a wide range of core and voluntary employee benefits such as;
  • A competitive salary starting at £27,000 per annumand up to 6% contributory pension scheme
  • 25 days annual leave, plus bank holidays, plus the chance to buy more with our Annual Leave Purchase Scheme
  • Flexible/agile working environments
  • The chance to make a real positive impact and difference to public sector services at a company passionate about diversity and inclusion.


What to do next.....

Our employees are #sercoandproud. We offer a diverse and unique platform on which you can build on your career and develop your own skills and experience, if this sounds like it could be the next step in your career journey, apply today and upload a copy of your CV and covering letter.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident level 3 employer and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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