Join us as a Project Manager with London North Eastern Railway (LNER) (Flexible Working/Full Time, York and London, Permanent)
At Capita, we support clients across a range of sectors, including local Government, central Government, education, transport, health, life and pensions, insurance and other private sector organisations. We support with expertise applied by the talent across our business in combination with technology, insight and analytics to keep our clients ahead of change, sharper than competitors and more efficient than ever – and we always need new talent to help us achieve our goals.
Why Join London North Eastern Railway
At LNER we are guiding the industry around digital transformation to solve major issues affecting our customers and people. We have an aspiring five-year plan and the resource and funding to deliver digital transformation and a step-change in travel.
We are on a journey to revolutionise the business for our customers and people, addressing key areas in the customers journey, improving the User Experience to drive review and sustainable future growth. We're looking for someone who is passionate about delivering digital projects – is positive, can influence and inspire, and is a great problem solver, focused on proactive project management & delivery.
The Role as a Project Manager
Digital Project Managers are responsible for ensuring that assigned projects are delivered to time, budget and quality with benefits realised in-line with business cases. They will be responsible for ensuring that the LNER digital delivery governance process is followed and make sure that the correct activities, resources, and budgets and being organized appropriately to ensure expected outcomes are achieved as per the plan.
What will you be doing?
Working with key stakeholders & suppliers to deliver digital projects to agreed timescales, budget & quality
Proactive risk, issue & dependency management to minimise delay, including reporting & escalation where appropriate
Adherence to the digital portfolio governance, delivery lifecycle & ways of working
Exercise full control over projects ensuring all documentation & plans are maintained
Financial management & commercial understanding, including full ownership & tracking of the project budget to ensure no over/under spend beyond agreed tolerances
Quality management to ensure project outputs are fit for purpose and fit for use
Stakeholder management and proactive communication so they feel like customers who have visibility and control
Establishing and maintaining key relationships with both internal teams and suppliers to facilitate feasible, timely and cost-effective contract and project delivery
Act as a liaison and support between the digital department and other departments to facilitate the delivery of action plans/projects to ensure that all are being successfully implemented and are having maximum impact for our customers and/or our people
Handover to BAU in a safe manner so production stability is maintained
Support the Digital Programme Manager in planning, coordinating and tracking project progress, contributing to programme/portfolio reporting & planning when appropriate
Minimum 5 years PM experience
Evidence of managing complex & cross functional digital change
Ability to manage and lead a variety of stakeholders at all levels
Excellent risk & issue management
Financial management, budget control & tracking
Strong influencing and communication skills
Strong collaborative skills
Project Management methodology e.g. Prince2
Live the LNER brand values