Oracle EBS Finance SME

Duties
As a member of the Service Support and Business Applications Service Line (SSBA SL), the contractor will provide subject matter expertise (SME) supporting the service lifecycle activities and contributing to the technical and/or functional support of assigned business applications.
Under the overall direction of the Service Owner and Service Delivery Manager, the incumbent will perform duties such as the following:
- Being responsible for the assigned business applications and services.
- Providing 2nd and 3rd line support to the assigned business applications, by responding to service requests, investigating and resolving incidents and problems, communicating solutions or advices to customers and users on changes and improvements based on best business practices.
- Contributing to the gathering, analysis, setup, design and documentation of new requirements and change requests.
- Developing and reviewing documentation such as requirements definitions, functional and technical design documents, systems specifications or other deliverables.
- Providing time estimates for the development and implementation of new requirements.
- Ensures full lifecycle tests of requests for change before they are presented to the user for user acceptance testing.
- Active contribution to relevant projects or service operation across Service Lines where integration is required.
- Participating/attending job-related conferences and trainings in order to keep the knowledge and expertise up-to-date.
- Providing briefings and presentations.
- Performing other duties as may be required.

Requirements

• A minimum of 4 years current, detailed and relevant knowledge and experience.
• Basic SQL and SQL*Plus knowledge.
• Familiarity with configuration mgmt / versioning procedures and tools.
• Able to work under pressure, on own initiative and without constant supervision, to strict and tight deadlines.
• A good team player and a good communicator.
• Experience of working in a team that delivers a highly available service.
• Competent in documenting work done.
• Relevant experience at a customer facing service desk and its associated tools and processes during a 24 months sustained period of performance.
• A minimum of 4 years current, detailed and relevant knowledge of and experience with EBS Release 12.1.3 (or higher).
• Basic understanding of the data model for EBS Release 12.1.3 (or higher).
• Working knowledge of the Oracle Unified Method (OUM) and/or the Oracle Application Implementation Methodology (AIM).