Digital Service Lead (Inside IR35) (SC Cleared)

Digital Service Lead (Inside IR35) (Active SC Clearance required) 

Contract Term: 12 Months 

Contracting Authority: 

Location: Remote UK

Imagine having a talent that could benefit someone you’ve never met and solve problems you didn’t even know existed. Well, you do, and you can. And we’re here to help you do just that. At PSR we are the go-to place for talented contractors and temps for a rich variety of public sector roles.

As a Digital Service Lead your main responsibilities would be: 

• Providing Specialist legacy system knowledge with FCDOS operating processes knowledge that is in limited supply in the open market
• Managing the continuation of Critical Legacy IT systems for the provision of VISA applications
• KEY Supplier Manager: Management of all newly designed ATLAS Visa and Immigration applications launched within HO Immigration Portfolio for internal & external citizens to be able to apply for Visas 
• Implementing and managing the subsequent de-commissioning of said systems as take up of the new ATLAS functionality happens during the period of June 22 to October 2022
• Supplier Management of Services from FCDOS into HO and internal HO services provided to the Business Departments (Immigration, Immigration Enforcement and UKVI)
• Relationship Management of Ireland Visa Services
• Supplier Manager for all data interchange of Biometrics with other Home Office systems
• Providing Service Management documentation, training and handover of all key components and products that make up the new ATLAS Visa and Application services
• Specialist Knowledge of Overseas Visa Applications, infrastructure and business processing 
• Assisting UKVI teams with management of 3 Commercial partners (Sopra Steria, VFS & TLS) holding regular weekly calls and tracking Changes, Incidents and Problems and holding Weekly Service reviews for Critical services that deliver the UK Visa Service under FES International and FES UK
• Management of the IPT IVACS service which historically has suffered issues and seen multiple complaints on the way it has been managed – working with Ireland closely and maintaining a very productive and helpful relationship with them
• Managing the Immigration Health Surcharge Service and a key contributor to regular weekly meetings identifying and resolving service issues, incidents, supplier management, changes, development and ongoing service improvements – Service redesign coming in the future and historical knowledge will be key at this time

• Working closely with Access UK Colleagues for interacting services such as GWF Generator, IHS, FES UK and FES International – established excellent working relationships that are leveraged to provide a quicker and more efficient service to UKVI and other Stakeholders.

You’ll have relevant experience in:

• Strong technology-based service management experience with ability to demonstrate effective customer focus in service delivery.
• Demonstrable Relationship Management experience building and maintaining effective relationships within Immigration team, wider teams in ES and DDaT, suppliers and external stakeholders.
• Must have established, led and or supported service review regimes with suppliers (internal and external) and business stakeholders, to drive required quality service delivery against agreed service levels and outcomes.
• A sound understanding of technology evidenced by insightful, knowledgeable and effective end to end service management of a range of complex, large and / or disaggregated services.
• Experience of driving continual service improvements through the measurement and challenge of services and processes, tools and capability.
• Demonstrable experience of developing and maturing business process models.

If this Digital Service Lead role sounds like something that you would be interested in, please click the link to apply and speak to one of our PSR team now.

"In applying for this role you acknowledge the following; this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment, and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different."

Please be aware that this role can only be worked within the UK and not Overseas.