Job title: Reporting & Analytics - Manager

Base location: West Midlands

Salary: Up to £65,000

Key purpose

The Serco Business Service - Reporting & Analytics (SBS-R&A) team are responsible for the delivery of data analysis and reporting across our Shared Services functions. Using our corporate BI platform (SAP BW/SAP Analytics Cloud), and Microsoft Azure (Synapse & Power BI), we develop enterprise wide solutions to help inform strategic decision making across HR, IT, Fleet, Finance, and Procurement functions.

The team are recognised across the business as experts in data analytics and are developing best practice solutions to meet the needs of a continually evolving business.

Our strategy is to enable data-informed decision making across the services, creating the right self-service reporting solutions, driving automation, whilst analysing our data to help identify opportunities to drive business value.

As the Reporting & Analytics Managers, you will play a critical role in helping to deliver the R&A strategy whilst ensuring a high-quality service delivery, responding to ad-hoc requests, for their relevant functions, across either HR, IT, Fleet, Finance, or Procurement.

In return we can offer a supportive and collaborative environment that respects work/life balance and ultimately contributes to the delivery of vital public services in the UK.

What you'll need to do the role

• Experience of development within business intelligence/data warehouse platforms, such as Power BI, Azure Synapse, SAP Analytics Cloud, SAP BW, Business Objects, etc.
• Experience managing a team to deliver an operational service, and develop Analytical/Reporting products.
• Strong data analysis, data visualisation and presentation skills.
• Data manipulation skills, including ability to extract, transform, and analyse multiple large data sets to gain insights.
• Ability to problem solve, break down complex issues and develop solutions based on findings in the data.
• Communication skills with ability to translate complex issues or insights to non-technical customers, and senior leaders.
• High customer focus with commercial awareness and a drive to deliver exceptional customer service

Why Serco?

Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence the direction of our solution team's efforts that help us to deliver to our 500+ contracts.

A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find.

Great people: You'll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.

What we offer

• Up to £65,000 basic salary
• Up to 6% contributory pension scheme
• An autonomous and supportive culture
• The chance to make a positive difference to public sector services

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident level 3 employer and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.