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Service Architect

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Job Details

Core Skills and Experience
• Strong customer management and interpersonal skills and an in-depth knowledge of the service design area.
• The ability to express a pragmatic and thorough design, taking into account any conflicting priorities of the account and customer.
• The ability to hold a large and diverse design team to a single agreed approach, and to ensure that there are no gaps between the various components.
The Service Architect must have:
• A detailed knowledge of service delivery concepts and techniques.
• A strong operational understanding of service supply chains
• Experience of service design for major IT systems
• The ability to write coherent, concise, and readable technical documentation
• Have operated throughout the entire lifecycle of a programme or project.
• Client-facing skills at senior-level discussion, with the ability to communicate ideas and thoughts to senior executives
• A detailed knowledge of service delivery concepts and techniques with strong operational understanding of service supply chains
• Experience of service architecture and design for major IT systems

Job Description
• Produce or support the production of service management documentation, ensuring that the authorised documents provide
sufficient detail to enable Service Operations to impact the associated RFC.
• Liaising with programme management, service line and customer to assure delivery of quality service products on time and to budget.
• Together with the Service Lines, acting on feedback received from support teams concerning changes required for live operation.
• Planning for Service Operations, tooling, skills and volumes.
• Collecting and aligning existing process artefacts and contributing to the development of a Service Architecture Framework.
• Interacting with other Service discipline and line teams to ensure architectural conformance to process model and standards.
• Creating support models to support solution development.
• Identifying and fostering common service delivery patterns and common sub-processes.
• Required to take a lead in the development of the Support Model and Service Wrap for any specific account service defined.
• The role will be pro-active and require a good logical modelling capability to address the predominantly physical focus of an Infrastructure programme.
• The role will support other architects in the definition and management of interfaces and take responsibility for the modelling of those interfaces at the appropriate level of abstraction in the support model.
• The role will be instrumental in fostering and maintaining good working relationships, with operational teams and organisations supporting the services.
• Required to represent services in continuous improvement, organisational design and internal informal benchmarking.


Intelligent Recruitment

We constantly remind ourselves that people come first, so we have a commitment to providing an excellent personal service to our clients and candidates with the know-how to save you from wasted time and disappointment.

Our clients come from all commercial and industry sectors and, in particular, we have expertise in sourcing candidates in the land, marine, air, weapons, electronics, communications, avionics and cyber security domains.

GardPass Consulting bring a discerning approach to the resolution of both organisational recruitment requirements and individual career aspirations. 

Mobilising and placing individuals and large teams on a global basis at speed in complex situations is one of our specialities. We offer a wealth of experience and expertise in supplying project personnel on a worldwide basis, backed-up by a huge network of qualified, experienced professionals (many of them security-cleared at various levels). Many of our candidates have worked with us on several projects – often for the same client, by request.

Find Us
+44 7939 073902
Pendragon House, 65 London Road
St Albans
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