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IT Stores Analyst

Employer
Guidant Group
Location
London
Salary
£178 - £228 per day
Closing date
10 Nov 2021

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Clearance Level
DV
Sector
Central Government
Job Type
Contract

Guidant Global are seeking someone experienced in Customer Service Support for a full time, 12 month contract position, based in London.

This is a fantastic opportunity for someone to develop and broaden their skills within the IT arena and comes with an exceptionally competitive rate and the chance to join a welcoming and inclusive team.

As frontline customer service support, you would be responsible for managing the user experience in terms of IT asset management and provision.

If you were already working in this IT Stores Analyst role, here are some of the things you would have done last week:

  • Provided several high quality interactions with customers
  • Operated a professional and efficient IT Store in accordance with Standard Operating Procedures (SOPs) 
  • Received equipment sets from 2nd Line Support teams and prepared for issuing to Users 
  • Operated the User Booking System for equipment issues and returns 
  • Issued IT equipment to Users and assisted them to make sure they understood how to use it and know how to ask for support 
  • Maintained accurate asset management records to ensure the whereabouts of all IT hardware 
  • Made sure all returned equipment was correctly accounted for and the serviceability state of all components were known 
  • Marked various equipment properly and ensured it was ready for collection by 2nd Line Support
  • Reported all losses, deficiencies and faults in accordance with the established processes 
  • Conducted daily / weekly stock checks

To apply for this IT Stores Analyst position, you must have the following skillset/experience:

  • Excellent Customer Service skills
  • Excellent organisational skills
  • Experience in IT Service Support or similar environment highly beneficial
  • Service and Asset Management skills desirable
  • Eager to develop and broaden IT Skills 

To apply for this IT Stores Analyst position, please apply with Guidant Global today. Our supportive and highly experienced team will provide you with the full details of the role.

Guidant Global is an equal opportunities recruiter, and we welcome applications from all suitably skilled or qualified applicants regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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